The frustrating thing about it is 4PX doesn't have a way to contact them and only the company that shipped the product can get that info. No USPS tracking number is given so we are at the mercy of 4PX and intime06 Ryan is still communicating but has relatively no answers as I truly think he is a middle man for the company. I asked Ryan on Saturday if Intime06 can contact 4PX for information as when I called the USPS they said that if you had the tracking number you should be able to find out in minutes what the status is and here I am 4 days out with no answers but to please be patient. The wait continues.
If it's seized, it's seized, you will get a resolution,
If it's not seized, then it's on your way to you.
While yes, above 2 weeks is uncommon, customs can hold your package HOWEVER long they want for NO reason. I would say around 45 days is when I would call it quits and ask for a refund/reshipment (be careful not to use the same address/name.
When it goes into customs or disappears into customs, there is NO tracking update, 4PX, USPS, whatever, they don't know what's going on, all you will know is if it goes in and out of customs, that's it. Mail companies have NO control about US customs, it's a federal entity, they don't answer to anybody.
And no, do NOT contact customs about your package, this is a huge red flag.
I understand it's very frustrating with your first rep, but this is just how the replica game goes sometimes. I know nobody ever wants to hear generic advice of "just wait", but that's the best you can do. After 45 days if no movement I would contact your TD and lay out the facts - that's it's probably seized and you want whatever resolution.