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Normal response wait time

Penguinhaizz

Do not accept unsolicited offers
16/3/24
10
2
3
made payment for a watch and got fast replies within an hour from each of my emails with payment info. After payment confirmation I was also told that qc photos will take at least 12 days to be sent due to raids on the factories. 13 days after that I received that email I sent a follow up email just to check how long more I have to wait for qc photo. This email was sent 2 days ago but I have yet to receive a reply. Is this normal from this seller? I understand the seller might not know exactly how many more days before he receives and can forward me the qc photo but is it normal to not even get a reply telling me so?
 

Feefo

CEO, Vaselume (TM) Corporation
Staff member
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Yes it's normal. TDs tend to reply when there's news to tell. No news, no replies. Especially when there's raids ongoing. On top of that, consider that TDs receive hundreds of mails per day, so it may take a while. Be patient, knock on their door in a week or so.
 

Rx4Time

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I would also add to look around the form and see if there's any information on the particular maker and model that you ordered. I know some like for example VSF only release batches intermittently as of late so you could be looking at a few weeks, also, if you ordered a clean then I know they had significant raids recently so there's going to be a waiting period for them to come back online.
 
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Penguinhaizz

Do not accept unsolicited offers
16/3/24
10
2
3
I would also add to look around the form and see if there's any information on the particular maker and model that you ordered. I know some like for example VSF only release batches intermittently as of late so you could be looking at a few weeks, also, if you ordered a clean then I know they had significant raids recently so there's going to be a waiting period for them to come back online.
Ah I ordered a Richard Mille rm035 from sonic factory. Maybe their factory are currently not in operation
 

TESLA760

Time is Money $$
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Ah I ordered a Richard Mille rm035 from sonic factory. Maybe their factory are currently not in operation
He's a very busy watch maker

On My Way Smile GIF by Xbox
 
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Foxtrot 1

Do not accept unsolicited offers
26/4/24
2
1
1
Order placed 4/22/24 - VSF Rolex Submariner 41mm

Paid 4/22/24 Via Wise

Payment Confirmed by CT 4/24/24

QC pics sent and approved 5/4/24

Shipped 5/7/24

Received 5/21/24

This was my recent experience. Hope it helps.
 
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Penguinhaizz

Do not accept unsolicited offers
16/3/24
10
2
3
Hey guys. Thanks for your help. Seller has finally gotten back informing me that the sonic factory is shut and if I’m okay with getting the BBR factory model instead. Anyone happen to know the difference between the sonic and BBR factory rm35-02? Thanks!
 
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pafou

Known Member
Certified
5/8/18
179
158
43
Order placed 23.4.2024
Paid 23.4.2024
Payment confirmed after reminding them about it 13.5.2024 (so 3 weeks later)
QC requested and still not received as of 28.5.2024
Update requested on 23.5.2024 but didn't get feedback

That's my experience so far.
 

Penguinhaizz

Do not accept unsolicited offers
16/3/24
10
2
3
Order placed 23.4.2024
Paid 23.4.2024
Payment confirmed after reminding them about it 13.5.2024 (so 3 weeks later)
QC requested and still not received as of 28.5.2024
Update requested on 23.5.2024 but didn't get feedback

That's my experience so far.
Mine was
Order placed, payment made and confirmed 1.5.2024
Order changed and topped up payment and confirmed 3.5.2024
Emailed to ask for update with no reply 15.5.2024
Emailed again to ask for update and was told the model I ordered wasn’t available and if I can change on 22.5.2024
Confirmed that I’ll change to the model he suggested and asked for lead time for QC photo with no reply 23.5.2024

I understand while they may receive many emails, personally I feel without communication and these businesses not being legal, for first time buyers like myself all I know I might have been scammed which deters me from placing new orders until I receive my first order without problem. Also we are their customers, so I think some sort of customer service is to be expected.
 

pafou

Known Member
Certified
5/8/18
179
158
43
Mine was
Order placed, payment made and confirmed 1.5.2024
Order changed and topped up payment and confirmed 3.5.2024
Emailed to ask for update with no reply 15.5.2024
Emailed again to ask for update and was told the model I ordered wasn’t available and if I can change on 22.5.2024
Confirmed that I’ll change to the model he suggested and asked for lead time for QC photo with no reply 23.5.2024

I understand while they may receive many emails, personally I feel without communication and these businesses not being legal, for first time buyers like myself all I know I might have been scammed which deters me from placing new orders until I receive my first order without problem. Also we are their customers, so I think some sort of customer service is to be expected.
I kind of agree with you but at the same time, many of us are just thinking deep down: I've got a 50-50 chance of getting screwed and we are pressuring vendors more than we would with legal businesses.

So I'm trying to keep it cool, although I'm not amused at all by the delay in answering.
 

bufalo104

Getting To Know The Place
24/7/23
32
8
8
France
I kind of agree with you but at the same time, many of us are just thinking deep down: I've got a 50-50 chance of getting screwed and we are pressuring vendors more than we would with legal businesses.

So I'm trying to keep it cool, although I'm not amused at all by the delay in answering.
Hello
I have also a delay in receiving the QC.
Payement made in May 15th for a Cartier Santos 35 mm.
I still have not received QCs after several mails to Chazing .
For each email, Chazing is writing that the QCs are coming, but this has been almost 2 months.
 

Johnnydes

Do not accept unsolicited offers
8/7/24
5
1
3
Hi everyone :)

I’m looking at the super modded pieces from this site. Specifically the 5711 and 5712. Anyone have history buying the 3-4k super clones and turnaround for this super mods ?

Thank you in advance
Johnny
 

CutePinkKitty

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7/11/22
2,561
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Under my blankie
made payment for a watch and got fast replies within an hour from each of my emails with payment info. After payment confirmation I was also told that qc photos will take at least 12 days to be sent due to raids on the factories. 13 days after that I received that email I sent a follow up email just to check how long more I have to wait for qc photo. This email was sent 2 days ago but I have yet to receive a reply. Is this normal from this seller? I understand the seller might not know exactly how many more days before he receives and can forward me the qc photo but is it normal to not even get a reply telling me so?

Just to add to everyone's responses too, remember one thing, these are CHINESE sellers.... expect them to be slower once they got your money.
 

Blueiceforum

Do not accept unsolicited offers
13/7/24
9
0
1
Hello
I have also a delay in receiving the QC.
Payement made in May 15th for a Cartier Santos 35 mm.
I still have not received QCs after several mails to Chazing .
For each email, Chazing is writing that the QCs are coming, but this has been almost 2 months.
Hello, I am tempted to purchase a Cartier Santos from Chazing. What is QC? Are u have a bad experience with them?
 

bufalo104

Getting To Know The Place
24/7/23
32
8
8
France
QC are quality control pictures that you receive and that you have to approve before giving the Go for sending the watch.
 

j-unit

Renowned Member
Supporter
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12/3/23
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Hello, I am tempted to purchase a Cartier Santos from Chazing. What is QC? Are u have a bad experience with them?
 

Blueiceforum

Do not accept unsolicited offers
13/7/24
9
0
1
QC are quality control pictures that you receive and that you have to approve before giving the Go for sending the watch.
Thank you for your quick answer. I am new here and new in this rep business. Actually, I wonder if it is worthwihile. The reps from chanzingtime seem high end seen the prices for a Santos 35 mm. I conclude they are premium reps compared to other sellers which prices vary between 100 and 150€. Havent you confirmed yet your purchase because you are waiting for the QC? Do they say why you havent received it yet?
 

Tee-time

Do not accept unsolicited offers
2/7/23
9
2
3
USA
Hello
I have also a delay in receiving the QC.
Payement made in May 15th for a Cartier Santos 35 mm.
I still have not received QCs after several mails to Chazing .
For each email, Chazing is writing that the QCs are coming, but this has been almost 2 months.
I have waited 4 months (3/24 thru 7/2024) for a specific watch, and it never happened. I asked for a refund unsure if the watch would ever arrive and fearful the money spent would be a casualty. The point of my story is Chazing Time immediately refunded the money after I made a request through Wise to transfer the money back. These folks are very respectable.