New order

[HR911]

Hi all,
Placed an order for an XF PAM127 and paid via pp gift on Monday.

Usually they confirm receiving the payment next morning but they haven’t responded yesterday or this morning.

They haven’t shut down for Chinese new year yet have they?

 

[puretime]

Hi, thank you for your order, if you have any billing problem you can send mail to [email protected]

Unfortunately XF is having holiday now, we will ask maket dealers if they have the watch.

 

[HR911]

Hi, thank you for your order, if you have any billing problem you can send mail to [email protected]

Unfortunately XF is having holiday now, we will ask maket dealers if they have the watch.

Thank you for responding. I did send an email to [email protected] (Alice) on Monday to confirm that you received my PP payment and didn't hear back.

 

[puretime]

I will ask her do the mails quickly, thank you for your feedback.

 

[HR911]

I will ask her do the mails quickly, thank you for your feedback.

Hi,
I still have had no reply to confirm that you’ve received my PayPal payment.
It has now been three days!

 

[HR911]

Hi PT team,
As CNY is over, can someone respond to my email sent yesterday?
I had ordered an XF PAM127 in Jan and you said it was available. From another thread on here, you’ve said it’s now out of stock.

 

[puretime]

Sorry, I checked with market dealers that XF 127 is unavailable in Jan, I think our sales already send you the stock check. I never said it is available...

 

[HR911]

Hi,
The email I sent 2 days ago was responded to yesterday but they thought I was enquiring about a new order.
They actually said it was in stock!

When I originally ordered the watch, you said it was available too...I have the email.
I would not have sent payment to you otherwise.

Can you please tell me when the PAM 127 XF will become available again.
If it will be longer than 4 weeks, I'm going to have to request a refund.

I've been dealing with Puretime for over 10 years so I'm disappointed with what is happening here.

 

[puretime]

Sorry, you can send mail to [email protected] for hlep...I'm not sure if she made a wrong stock check.

 

[HR911]

Sorry, you can send mail to [email protected] for hlep...I'm not sure if she made a wrong stock check.

I’ve just received QC pics this morning for a watch that is definitely not from XF factory!
It’s a Frankenstein Pam 127 with a different mid case and wrong crown guard as the CG engraving has been done on the wrong side…..rejected this watch.

What is happening guys?!

 

[HR911]

Sorry, you can send mail to [email protected] for hlep...I'm not sure if she made a wrong stock check.

I’ve just received QC pics this morning for a watch that is definitely not from XF factory!
It’s a Frankenstein Pam 127 with a different mid case and wrong crown guard as the CG engraving has been done on the wrong side…..rejected this watch.

What is happening guys?!

 

[HR911]

This is actually the HWF factory version not XF……

 

[FastSpacer]

"What is happening guys?!"...

Seriously, lucky you know the details of the watch!
They thought they can manage to get away with it !
Incredibly fascinating !!!

 

[puretime]

You can send mail back to our qc for help, changing another one or cancel the order.