I just got my new watch from Andrew yesterday. It took around 2 months for the whole process, as it was not a watch in stock and one RL piece. Andrew was very communicative throughout every step of the process and eased my concerns. It was my first time, so I had lots of questions, which he was happy to answer. Not a single email was unanswered. Perhaps the process is easier if a watch is in stock, but I am still happy with the outcome.