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My terrible experience with Trusty time

nightghost

Getting To Know The Place
16/7/16
22
3
3
I took on the hoppy of collecting replica watches for the past 5 years, I also enjoyed reselling these watches locally in my community. I have been dealing with another Trusted dealer before and I decided to give trusty a chance and see if they can supply more than 10 watches smoothly and in a timely fashion. I decided to take advantage of the discount offered with wire transfer. I sent them the money and followed with Andrew and he informed me after 4 days that he did not receive the money. I contacted my bank and they informed me that probably there is an issue with the information and they will cancel the transfer. I updated the wire transfer information and sent a test amount to check if things arrive smoothly and Andrew replied the next day that he got the money. So I sent the full amount of 4000 dollars to them. After investigating and talk with banks it turns out that Andrew was lying about not getting the amount in the first place and finally after being pressed they admitted to receiving the amount and they will credit it for another order. In the second order, almost 70 percent of all the watches had faulty movement and it took me 8 months and back and forth emails and packages in order to get it fixed.

currently, I have one watch that they can’t fix and can’t seem to be willing to refund stating that it’s been one year.
Even though the watch is new and the watch actually spent that one year in their repair shop.


In conclusion, I won't recommend using them.
 

trustytime

Trusted Dealer
Trusted Dealer
3/4/16
2,204
1,958
113
Please email or PM me with your order number and the issues encountered.
 

Oascom

Respected Member
INMATE
Patron
Certified
19/1/16
4,410
5,073
113
If you want some help please pm mods and trusty. I'm sure they will help you
 

kavorca1

cosa nostra for life.
Supporter
12/5/20
2,512
3,260
113
SoCal
I highly recommended Trusty Time. Excellent service and great customer service in all of my many transactions with Andrew. Order/buy with confidence. My 2 centavos
 

nightghost

Getting To Know The Place
16/7/16
22
3
3
Well, my experience has been terrible. and that situation with the money. it took me 2 months of back and forth emails before they admitted that they got the money. And more than half of the watches I received the second-order were malfunctioning and took me a long time to get them to replace because they still sent back the watch it exactly the same issues.
 

nightghost

Getting To Know The Place
16/7/16
22
3
3
Ummm , NO , we don't help off-site dealers

Dealer or no dealer, the whole point of my review is to state my experience with trusty and Andrew. I also bought watched for my personal use and honestly after this experience with trusty, I decided to stop selling to my friends because it was not worth it to go back and forth.

the red flag for me is the money which took over 2 months of pressing in order for them to admit that they have it.
 

Raddave

Most Delicious of all Nipples!
Staff member
Global Moderator
Administrator
Certified
24/12/11
67,017
18,594
113
Dealer or no dealer, the whole point of my review is to state my experience with trusty and Andrew. I also bought watched for my personal use and honestly after this experience with trusty, I decided to stop selling to my friends because it was not worth it to go back and forth.

the red flag for me is the money which took over 2 months of pressing in order for them to admit that they have it.

You dont need to engage me , that wont go well , was just letting you know , as a dealer , we wont assist you
 
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nightghost

Getting To Know The Place
16/7/16
22
3
3
You dont need to engage me , that wont go well , was just letting you know , as a dealer , we wont assist you

Thank you for stating your point. As I mentioned, that's my experience with buying from trusty. not seeking assistance
 

trustytime

Trusted Dealer
Trusted Dealer
3/4/16
2,204
1,958
113
Thank you for stating your point. As I mentioned, that's my experience with buying from trusty. not seeking assistance

The watch we did fix and service it previously for you. This time we changed for a brand new piece at our own cost, but you do not want to accept it.
 

YellowFin

Not pretty, hardly popular
28/1/20
2,527
2,809
113
Molvania
That's what I'd call an interesting turn of events.


Z5ejr4.gif
 

nightghost

Getting To Know The Place
16/7/16
22
3
3
The watch we did fix and service it previously for you. This time we changed for a brand new piece at our own cost, but you do not want to accept it.



I received the watch from you and had two issues. auto winding does not work. basically, the watch is dead after 1 hour, and the date wheel malfunctioning.
you said you will refund the money if the watch in the original condition and never been used. once you received the watch and it was in the original condition, you said I can only offer service. I agreed and said send it back after service.

the same watch I received had the same issue and again I sent it back and you said you will replace it. then once you received it you told me. no, I will not replace it; I can only serve it. so I agreed to get the watch.

Then third time, I received it and it had the same issue and I sent it back to you and asked you to make sure that it's fixed this time. after you having the watch for 5 months you sent back a video of the watch which clearly shows that it has the same issue.

I replied to you at this point, I can’t accept this watch and I would like the refund and your replied was. the watch past 6 months, you can only replace it LOL .

With Trusty, if you got lucky and got a watch that works fine from factory, then its good luck. and a good experience. However, if the watch is bad then clearly you might suffer. I have used a Trusted dealer before, never had these issues.