I had actually been a huge fan of another TD's website because the layout was better and it had videos of the watches however; after ordering my watch from that dealer and not hearing anything after 2 weeks - I pulled my WU payment and found Asian7750 ( 7750asian.com ).
View the Timeline:
12/26 - Me to Asian7750 via email - Do you have such and such model in stock.
12/26 - Asian7750 to Me via email - Yes and if you pay using WU there will be a 10% discount.
12/28 - Placed my order.
12/28 - Sent WU info for me to pay.
12/28 - Payment made by me and I sent MTCN info to Asian7750.
12/28 - Dealer confirmed my shipping address.
12/29 - QC Pictures Sent to me.
12/29 - I approved the watch and told TD it was okay to ship.
12/31 - TD sent me the tracking number.
At this point I'm thinking; WOW! this is the easiest transaction I've ever made with an overseas dealer.
1/1 - I asked which service was used.
1/1 - TD responded EMS
1/2 - Unable to track package so I emailed TD saying. I'm unable to track package.
1/2 - No response from TD
1/3 - PM'd TD here
1/3 - No response from dealer
1/4 - Still unable to track - posted here about inability to track - checked again and tracking showed up.
1/4 - 1/10 - No response from TD
1/11 - Watch arrives.
I'm not going to review the watch just yet. This post is about the buying experience. I was baffled by what seemed to be just a lack of communication after the TD sent the tracking number. From the previous interaction, this is not the behavior I expected. Many people were making excuses about it being the holidays and yada yada but if that were the case - all interaction would/should have been spotty.
Other people were saying it's EMS's fault for not updating their website. Problem with that is - no tracking was available anywhere for the tracking number I received until 1/4/16. With other vendors (that also use EMS), the most lag time I experience is 1 day - ALWAYS been the case.
The fact that I haven't heard from the TD since I received the tracking number (10 days later), even to ask if I was able to track yet; is bothersome.
My overall order experience (which is separate from my merchandise satisfaction) would be classified as 85%. The drop off in communication actually pulled down my experience from a 100% satisfaction rating.
View the Timeline:
12/26 - Me to Asian7750 via email - Do you have such and such model in stock.
12/26 - Asian7750 to Me via email - Yes and if you pay using WU there will be a 10% discount.
12/28 - Placed my order.
12/28 - Sent WU info for me to pay.
12/28 - Payment made by me and I sent MTCN info to Asian7750.
12/28 - Dealer confirmed my shipping address.
12/29 - QC Pictures Sent to me.
12/29 - I approved the watch and told TD it was okay to ship.
12/31 - TD sent me the tracking number.
At this point I'm thinking; WOW! this is the easiest transaction I've ever made with an overseas dealer.
1/1 - I asked which service was used.
1/1 - TD responded EMS
1/2 - Unable to track package so I emailed TD saying. I'm unable to track package.
1/2 - No response from TD
1/3 - PM'd TD here
1/3 - No response from dealer
1/4 - Still unable to track - posted here about inability to track - checked again and tracking showed up.
1/4 - 1/10 - No response from TD
1/11 - Watch arrives.
I'm not going to review the watch just yet. This post is about the buying experience. I was baffled by what seemed to be just a lack of communication after the TD sent the tracking number. From the previous interaction, this is not the behavior I expected. Many people were making excuses about it being the holidays and yada yada but if that were the case - all interaction would/should have been spotty.
Other people were saying it's EMS's fault for not updating their website. Problem with that is - no tracking was available anywhere for the tracking number I received until 1/4/16. With other vendors (that also use EMS), the most lag time I experience is 1 day - ALWAYS been the case.
The fact that I haven't heard from the TD since I received the tracking number (10 days later), even to ask if I was able to track yet; is bothersome.
My overall order experience (which is separate from my merchandise satisfaction) would be classified as 85%. The drop off in communication actually pulled down my experience from a 100% satisfaction rating.
