My first purchase will be my last

[Smoothwinder]

I was sent a watch with a clearly defective rotating bezel that hadn't been caught in QC. But that didn't bother me as much as the owner's response when I reached out: "Glue it down," I was told, with no offer of a replacement or repair, and complete indifference for his customer. I took the bezel off and found the insert had been installed backwards. Those things happen, I understand. But beware that apparently TrustyTime's policy these days is to not back up quality of product, and shrug off any problems after delivery.

 

[trustytime]

Hi,

If there are any issues, I will always ask for it to be shipped back to be repaired.

 

[GingerBubba]

Eight years after joining you bought your first watch?

 

[mclarendude]

You have three posts. The first one was of you panicking over a purchase with Ryan at inTime four years ago, now this.

You clearly have been around for a while and this is what you're here in RWI for?

Andrew is a TD for a reason. Something must be missing from this whole thing.

 

[W47chl0v3r]

I don’t think you even know the terms for what you said was installed backwards. The INSERT of the bezel is the thing that has the numbers. If you ask a question and use the wrong phrases and you get mad at the response don’t blame anyone but yourself.

 

[kavorca1]

I was sent a watch with a clearly defective rotating bezel that hadn't been caught in QC. But that didn't bother me as much as the owner's response when I reached out: "Glue it down," I was told, with no offer of a replacement or repair, and complete indifference for his customer. I took the bezel off and found the insert had been installed backwards. Those things happen, I understand. But beware that apparently TrustyTime's policy these days is to not back up quality of product, and shrug off any problems after delivery.

icard2: 8 years 3 posts and 2 of the 3 post are of you trashing a TD. Trusty time is a great TD. Order with confidence. As for op.....you have learned NOTHING in your 8 years.

 

[miscusi]

if the insert have been installed backwards, and you approved the QC pics, like... what? and the OWNER is you since you paid and you approved QC and you got the shipment and you opened the box..