My first order at all - Puretime

[matzemedia]

In the past I just bought on the streets or build my watches. This time I ordered a Tudor 58 from @puretime with triangel shipment to germany. I am excited and looking forward to the packages.

I will report on the status here.

 

[matzemedia]

Today I've got the images for the QC. Lookes like I've expected great.
Thanks!

 

[puretime]

Thank you for ordering your first order from PT. Happy new year.

 

[Winni1611]

Enjoy your watch

 

[matzemedia]

I need to get this thread out because I have to ask for your advice. I ordered my Tudor 58 replica from puretime at the end of December. A few days later I received the photos of the quality check. The watch arrived 20 days later. Unfortunately, puretime did not notice during the quality check that the clasp is defect and can only be opened with tools. I was immediately offered a replacement clasp by email without hesitation. I should pay the shipping costs or place another order. And so I ordered another product: a dial.
For the time being, I write an email every 14 days to find out the status of the delivery and am always put off again. In the meantime, the dial has arrived at puretime. As for the replacement, puretime itself does not seem to be able to deliver.

In the meantime, I've been waiting for a complete watch for 4 months, and despite all the calm, I'm getting impatient. Have you had similar experiences? Can you help me in any way?

 

[TESLA760]

If the clasp is the issue why didn't you source on Ebay or some other site ? If I couldn't find one I'd wear the watch on a strap until I could. There are many different options for you while they source your replacement. You have to be creative in these situations since rep parts are not easy to get.

 

[puretime]

Sorry for this. It's VERY difficult to get any parts from factories now. We did ordered your part and we still need to wait until factory supplies it to us

 

[matzemedia]

Thank you for the feedback and efforts. I guess I'll have to make do with your nylon strap for the time being.

 

[puretime]

Thank you. We will keep working on getting the part from factory

 

[matzemedia]

Today I've got the replacement clamp. Now everything is complete and I'am happy. Thanks @puretime for the nice watch.

 

[puretime]

Great. Appreciate your patience