- 28/11/18
- 3,259
- 2,466
- 113
When I first got in the rep game about 18 months back, RWI is the first website I visited after doing some Internet searches. In fact, this is the only site, that I actively participate in. After much reading, I decided on my first Rep and reached out to a TD on this forum. Since then, I have purchased from 2 other TDs. While they had great customer service, I had a sour experience/luck with returning a defective watch and really bad exchange rate/fees on CC. None of them agreed to take paypal. I even had some issues with DHL delivery but they eventually got sorted out.
After further reading, I decided to change dealers and reached out to Andrew, even though TrustyTime was not a TD on this site. I really liked his website - very easy to navigate, products are displayed in a logical manner and his watch videos are amazing (no one else does these). Andrew responded to my e-mail immediately at 2 AM in the morning (This guys never sleeps, he responds to e-mails promptly no matter the time of day). Even without knowing me, he agreed to take paypal and he delivered my order promptly. Thus began my exclusive partnership with Andrew@TrustyTime. Right from the beginning and even to this date, he is very professional, responds promptly and follows-up on every request. His shipping/packaging is top notch too. I am not an easy customer to deal with - I am very strict with QC pics, get very "iffy" if order not processed promptly and want my watches to be shipped immediately and in my hands within 2 days. Andrew has managed to do all of this for me and retain me as a happy customer. He gets the QC pics in record time and ships it our right away via Fedex reaching me in 2 days. There have been times when his website didn't have a watch model, color or particular combo that I was looking. I always send him a link from another site and he manages to get it for me without fail. He is very patient with my questions/queries about watches and always gets back to me within the next day. At times, I have specifically asked him to get a watch with good SELs and he has managed to do so for me.
Over the last 14 months, Andrew and I have done a lot of business
He has always taken care of me, my choices/preferences and my needs.
After further reading, I decided to change dealers and reached out to Andrew, even though TrustyTime was not a TD on this site. I really liked his website - very easy to navigate, products are displayed in a logical manner and his watch videos are amazing (no one else does these). Andrew responded to my e-mail immediately at 2 AM in the morning (This guys never sleeps, he responds to e-mails promptly no matter the time of day). Even without knowing me, he agreed to take paypal and he delivered my order promptly. Thus began my exclusive partnership with Andrew@TrustyTime. Right from the beginning and even to this date, he is very professional, responds promptly and follows-up on every request. His shipping/packaging is top notch too. I am not an easy customer to deal with - I am very strict with QC pics, get very "iffy" if order not processed promptly and want my watches to be shipped immediately and in my hands within 2 days. Andrew has managed to do all of this for me and retain me as a happy customer. He gets the QC pics in record time and ships it our right away via Fedex reaching me in 2 days. There have been times when his website didn't have a watch model, color or particular combo that I was looking. I always send him a link from another site and he manages to get it for me without fail. He is very patient with my questions/queries about watches and always gets back to me within the next day. At times, I have specifically asked him to get a watch with good SELs and he has managed to do so for me.
Over the last 14 months, Andrew and I have done a lot of business
He has always taken care of me, my choices/preferences and my needs. - He has managed to get me AP straps that no other TD had.
- Last CNY and this year's CNY - he was the only TD that communicated with me during the holidays (and that also responses have been received within a day or less)
- Last year, I had a package opened completely by customs (was my biggest order till date with 2 Daytonas and Bracelets in the package). Andrew managed to work with the required authorities and get the package released. Through out the process, he kept me informed and was always ready to listen to my concerns (more like frustrations) and work through my complaints
- Last summer when Noob/ARF got raided, he still managed to get me 2 Noob watches and an ARF bracelet in record time. (Other members from other TDs had to wait months which I didn't have to)
- Even this year, after CNY and the virus issues, he got me the QC and watches very quickly (I was in fact pleasantly surprised to get them so quickly)
- He is very well informed about customs, shipping challenges and has worked to change my shipping carriers (FedEx, DHL, EMS etc.) based on known risks and has still managed to get the watches to me in record time.
- While a majority of my purchases have been Rolex and AP (and some Pateks), Andrew seems to have great knowledge about all brands and seems to have a good relationships with all the factories, No matter the brand or make, he gets the QCs very quickly.
- Through the sales and discounts he provides, my prices have been lower than any other advertised price. Sometimes his website price (Example: When VRF GMT 116710 was first released) was higher than TDs. I sent him a link for the other TD and he politely agreed to match it.
Last edited:
