My third purchase from Ctime this year was a Rolex DateJust 41mm 126334 with a green fluted dial from Clean Factory. It's a Christmas present for my father. Unlike my previous two transactions with Ctime, this time my credit card payment was declined. I am unsure why, but Liana from Ctime swiftly suggested I use Wise for the payment.
Liana's exceptional assistance and patience were truly invaluable. She patiently answered all my questions and addressed each of my concerns with remarkable thoroughness. Her professionalism was perfectly balanced by a friendly and approachable manner, instantly putting my mind at ease and dispelling any anxieties I might have had about the process. I would like to express my sincere gratitude for her help. The entire experience, despite the initial hiccup with the credit card, was ultimately positive thanks to her dedication to customer service. I wouldn't hesitate to recommend Ctime and, specifically, Liana's expertise to others. The watch itself is stunning, and I am confident my father will adore it. The smooth resolution of the payment issue only enhanced the overall positive impression of the company.
To avoid burdening you with unnecessary detail, I have summarised my recent purchase experience with Ctime in a concise timeline below. This timeline highlights the key stages of my transaction, from initial enquiry to final delivery. Further details are available upon request, should you require more comprehensive information.
18th December:
I placed an order for a watch. Later that day, I received a WhatsApp message from Liana informing me that my credit card payment had been declined. I immediately contacted my bank to investigate the reason for the failed transaction. The bank representative was very helpful and quickly identified the issue; it seems there had been a temporary block on my card due to an unusual transaction pattern.
19th December:
Liana contacted me to say she would proceed with quality control checks on the watch. I received ten photographs and two videos showcasing the watch from every angle, confirming it met the specifications of my order. The attention to detail was impressive.
20th December:
Following to the credit card issue, I successfully made the payment using Wise. The transaction was confirmed almost instantly.
22nd December:
Excellent news! Liana informed me that the watch had been dispatched. A tracking number was provided, allowing me to monitor its progress throughout the delivery process.
23rd December:
I checked the tracking information online and was pleased to see that it had been updated, confirming that the parcel was in transit and making its way towards me.
28th December:
The parcel arrived! I carefully opened it and was delighted to find the watch in perfect condition, exactly as I had ordered. It was even more beautiful in person. I'm extremely satisfied with the entire purchasing experience, from the initial order to the final delivery. The excellent customer service provided by Liana throughout the process was particularly noteworthy.
Liana's exceptional assistance and patience were truly invaluable. She patiently answered all my questions and addressed each of my concerns with remarkable thoroughness. Her professionalism was perfectly balanced by a friendly and approachable manner, instantly putting my mind at ease and dispelling any anxieties I might have had about the process. I would like to express my sincere gratitude for her help. The entire experience, despite the initial hiccup with the credit card, was ultimately positive thanks to her dedication to customer service. I wouldn't hesitate to recommend Ctime and, specifically, Liana's expertise to others. The watch itself is stunning, and I am confident my father will adore it. The smooth resolution of the payment issue only enhanced the overall positive impression of the company.
To avoid burdening you with unnecessary detail, I have summarised my recent purchase experience with Ctime in a concise timeline below. This timeline highlights the key stages of my transaction, from initial enquiry to final delivery. Further details are available upon request, should you require more comprehensive information.
18th December:
I placed an order for a watch. Later that day, I received a WhatsApp message from Liana informing me that my credit card payment had been declined. I immediately contacted my bank to investigate the reason for the failed transaction. The bank representative was very helpful and quickly identified the issue; it seems there had been a temporary block on my card due to an unusual transaction pattern.
19th December:
Liana contacted me to say she would proceed with quality control checks on the watch. I received ten photographs and two videos showcasing the watch from every angle, confirming it met the specifications of my order. The attention to detail was impressive.
20th December:
Following to the credit card issue, I successfully made the payment using Wise. The transaction was confirmed almost instantly.
22nd December:
Excellent news! Liana informed me that the watch had been dispatched. A tracking number was provided, allowing me to monitor its progress throughout the delivery process.
23rd December:
I checked the tracking information online and was pleased to see that it had been updated, confirming that the parcel was in transit and making its way towards me.
28th December:
The parcel arrived! I carefully opened it and was delighted to find the watch in perfect condition, exactly as I had ordered. It was even more beautiful in person. I'm extremely satisfied with the entire purchasing experience, from the initial order to the final delivery. The excellent customer service provided by Liana throughout the process was particularly noteworthy.
