Mixed Results With Trusty Time

[Andre04]

I ordered my first reps last month. I went with Trusty Time. 5 watches (total 3,700) ordered between 12/19 - 12/21. It would‘ve been nice if they would have mentioned their 8% December coupon on their website when I was ordering instead of getting their promotional email today mentioning it. Anyway, two of the watches were GL and shipped. They ordered the wrong watch on one and was told three days ago it would be 2-3 weeks before the correct watch would have qc pics. The two other watches I’m waiting for qc pics. Okay now here’s where the plot starts to thicken. I emailed them today and was informed that most factories will shut down from Jan 14-Feb 13 for Chinese New Year. I‘m disappointed that Trusty Time website says allow 4-12 days before qc pics. I feel that’s misleading and gives unsuspecting buyers a false timeframe. I feel the website should say qc pics could take a few days, or a few weeks, and possibly a month or longer depending on factory. It’s one thing to be patient it’s another thing to be misled. Trusty Time could update their 4-12 day timeframe statement for qc pics but hasn’t. That’s certainly their right to do business that way. But it’s also my right to disagree and do business elsewhere. I will use another dealer for future purchases not because of long wait for qc pics (that‘s for the most part out of their contro), but for their refusal to provide accurate information by updating their website with a realistic qc timeframe. I spent thousands of dollars based on inaccurate information. This has lead to an unpleasant buying experience and an unTrusty Time.

 

[EuroTime25]

Thats why it is important to read few posts here for all new members. Many times we told many new members of actual time everything takes. Under best circumstances the info on their site is what you can accept of time. But sadly those today are rare. Again also this being an illegal hobby and dangerous for TD we must accept all the bumps that go with it. I ordered many watches from Trusty and all came great and timely. Also for the future orders I suggest not to order more that 2 at a time. This way to cut down on issues. More watches more issues. And again you must read to what to expect when ordering a rep watch. You must understand all the issues and patience is the key for this hobby.

 

[GrandmasterChime]

I would have spread out my orders over a few different tds just so all eggs aren't in one basket. I have 2 watches from 2 different tds on way at moment.

 

[Andre04]

I received an email from Trusty Time last night regarding my orders. I will give them credit for their quick response and providing an acceptable option to me. I will include them in my network of dealers for future purchase.

 

[vonG]

CNY is not new.
it happens every year.

As does Christmas.

So, poor/unfortunate timing choice doesn’t really put blame on one side…. it’s the TD doing the best with the situation at hand.
You need to take some ownership.

They all get stuff from the same factories - any TD will have delays at the time of year you selected to buy.

 

[Andre04]

Very pleased with the dial color of this ppf 5711. The camera doesn’t translate the actual Tiffany blue but it’s a match in person.

 

[trustytime]

I hope forum members will understand we have no control over the early closure by factories and forwarders this year

Because of the Covid restrictions suddenly being lifted by the Chinese government, factories and forwarders decided to close very early this year to allow their workers to make the trip back to their respective provinces as they have not seen their families for almost 3 years.

This was a last min decision which was made known to us only a few days earlier. Should members decide that they prefer not to wait, can always let me know and I can cancel and do a full refund. Appreciate your understanding. Thanks and Happy CNY to all =)