Help with Trusty Time

[topnotchscotchandwatch]

Hello. I'm new here and not sure I'm posting this in the right place so please bear with me. I'm having problems with my order from trusty time and I need help please. I ordered the watch from them around 60 days ago. I received tracking but the watch has been stuck at the same location for about a month. As you can see from the attached photos it's been in transit for 51 days. I have emailed trusty time multiple times and they have responded but they just keep saying wait and to contact the shipper. When I try to click on contact us on the tracking link page it just says access denied. I feel like I'm either being scammed or my hands are tied and I have no way to contact the company or to get any help. Can someone please help me with this? This is my first time ordering a rep watch and I don't know what to do. Any help would be appreciated. Thanks guys. ????

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[onio12]

Try the tracking with https://parcelsapp.com with this tracking service you'll get more information about the shipping companies involved.

 

[lugnuts]

It's probably sitting in a container, on a ship, waiting to be unloaded at Port. The ships are still super backed up, not sure why.

 

[40mm]

Is it just me, or doesn't your tracking info say the watch has arrived in the US, passed through customs, been cleared, and is now at a US post sorting facility?

If so, your problem is with US post, not Trusty.

 

[Kerbus]

Yes it's with the post office. My latest update said my package left a facility. I assume this means customs. No update indicating where the package is now.

 

[RYenZero]

I had a similar experience, got my package roughly 60 days after shipped. Several weeks and zero movement, then one day I got a ping from my Parcels app. Unfortunately, it’s part of the game. Not necessarily Trusty’s fault. But if some additional time passes and still no update, Trusty will make good and get a replacement shipped out.

 

[Kerbus]

I wish my tracking was as detailed as that. Mine makes no mention of China at all just arrival in Jamaica NY and departure. I assume Jamaica and Queens are more or less the same place, the customs at JFK

 

[jd89]

I wish my tracking was as detailed as that. Mine makes no mention of China at all just arrival in Jamaica NY and departure. I assume Jamaica and Queens are more or less the same place, the customs at JFK

I’m having the same issue, mine says it’s departed partner facility from Jamaica, Queens NY and on its way to USPS. It has has been stuck like this for 7 days now. I would think that since it’s already in the USA and passed customs it would move quicker. I’m a little concerned as well

 

[trustytime]

From what I understand from my forwarder, there are quite a few delays worldwide with shipping.