My first rep, now 2 years ago, was a Davidsen 112--based upon a recommendation from people here on the forum. I love it and wear it all the time. Have you given him at least a couple of days to reply to your email? My guess is that he does his correspondence in batches. My only experiene with Vac is to have my watch serviced--which he did with aplomb. Can't speak to the comparative quality of their reps.