First transaction with EU Stock

[Der_Wo_Da_So]

Hello everyone,

I actually didn't want to publish a public review of my first transaction with EU Stock. However, after I received another PM from EU Stock yesterday, which in my opinion lacks any customer orientation and objectivity, I decided to report on my experiences here.

I consciously try to present arguments as objectively and fact-based as possible.


On July 23rd I ordered a 126500 with a white dial from EU Stock, including the offered watch maker service. The costs for this were in total EUR 1,340 (EUR 890 for the watch + EUR 450 for the watch maker service). Another EUR 45 were asked for “adjusted wheel heights”, so the total cost of the watch was EUR 1,385.

The watch arrived on September 2nd, so exactly after 42 days.

The model was obviously not in stock and had to be ordered.


During this time there was regular contact via PMs, some of which I found irritating.

So I was irritated to receive a PM on August 13th, saying that the watch could be shipped to me the following day, even though all the foils were still on the watch with regard to the QC pictures. So the ordered watchmaker service had obviously not yet been carried out.

After I pointed out that this service still had to be carried out, I shortly afterwards received pictures of a dismantled watch. I can't say whether this was my model because neither the reference number of the watch nor other order details could be seen in the pictures. I haven’t received any pictures of timegrapher values until today, although I explicitly asked for them.

On September 2nd the watch finally arrived and I deliberately gave feedback to EU Stock via PM, hoping I had given constructive feedback.

Yesterday, on September 3rd, I received another PM from EU Stock, stating that I should please order my watches from another TD in the future or should purchase them directly from an official concessionaire.

I'll leave it up to everyone who reads this review to decide whether you value such business practices or arguments.

I would like to say to EU Stock that I made the effort to give you feedback. So I find it very sad and irritating how you react to this.


Just like you can obviously choose your customers, we customers can also choose our TDs

I hope to be able to provide information and context to interested customers.

If you have any questions, please contact me via PM.

 

[Jossé]

I mean no disrespect and I am in no way trying to devalue your feedback, BUT exactly what is the problem here?
You received the watch within a reasonable time and you have no issues with the watch itself, but you’re unhappy with the way he speaks to you? Have I understood correctly?

 

[Der_Wo_Da_So]

I mean no disrespect and I am in no way trying to devalue your feedback, BUT exactly what is the problem here?
You received the watch within a reasonable time and you have no issues with the watch itself, but you’re unhappy with the way he speaks to you? Have I understood correctly?

Well, I find it strange that a TD with whom you just finished your first transation that caused some irritation caused by the TD and to what you responded with feedback, then says, that he no longer wants any business relationship with you in the future. If you don't see any problem in that stated feedback, good for you. I consider it unprofessional and not customer-oriented to react to feedback like this.

 

[Jossé]

Well, I find it strange that a TD with whom you just finished your first transation that caused some irritation caused by the TD and to what you responded with feedback, then says, that he no longer wants any business relationship with you in the future. If you don't see any problem in that stated feedback, good for you. I consider it unprofessional and not customer-oriented to react to feedback like this.

As I said, I have nothing against your feedback. Feedback is important for all parties. But I didn’t quite understand what you were getting at.

But to be 100% real with you, this isn’t the industry to be overly sensitive in. If you haven’t built a relationship with the seller beforehand, they’re not very interested in talking to you. You pay, they deliver – end of business, no small talk.

 

[EU-STOCK]

Hello everyone,

I actually didn't want to publish a public review of my first transaction with EU Stock. However, after I received another PM from EU Stock yesterday, which in my opinion lacks any customer orientation and objectivity, I decided to report on my experiences here.

I consciously try to present arguments as objectively and fact-based as possible.


On July 23rd I ordered a 126500 with a white dial from EU Stock, including the offered watch maker service. The costs for this were in total EUR 1,340 (EUR 890 for the watch + EUR 450 for the watch maker service). Another EUR 45 were asked for “adjusted wheel heights”, so the total cost of the watch was EUR 1,385.

The watch arrived on September 2nd, so exactly after 42 days.

The model was obviously not in stock and had to be ordered.


During this time there was regular contact via PMs, some of which I found irritating.

So I was irritated to receive a PM on August 13th, saying that the watch could be shipped to me the following day, even though all the foils were still on the watch with regard to the QC pictures. So the ordered watchmaker service had obviously not yet been carried out.

After I pointed out that this service still had to be carried out, I shortly afterwards received pictures of a dismantled watch. I can't say whether this was my model because neither the reference number of the watch nor other order details could be seen in the pictures. I haven’t received any pictures of timegrapher values until today, although I explicitly asked for them.

On September 2nd the watch finally arrived and I deliberately gave feedback to EU Stock via PM, hoping I had given constructive feedback.

Yesterday, on September 3rd, I received another PM from EU Stock, stating that I should please order my watches from another TD in the future or should purchase them directly from an official concessionaire.

I'll leave it up to everyone who reads this review to decide whether you value such business practices or arguments.

I would like to say to EU Stock that I made the effort to give you feedback. So I find it very sad and irritating how you react to this.


Just like you can obviously choose your customers, we customers can also choose our TDs

I hope to be able to provide information and context to interested customers.

If you have any questions, please contact me via PM.

First of all, we are all human, and mistakes can happen to anyone. Overlooking the fact that the watch still needed a service at the watchmaker’s was an oversight, but it was promptly corrected. As agreed, the watch was sent to my watchmaker.

My watchmaker had to carry out additional work to adjust the wheel heights, as these were not correct in this movement. I informed the buyer that this would incur an additional cost of 45 EUR. At the same time, I told him that I would cover these costs. The buyer was generally somewhat dissatisfied with the watch, especially because the dial was not white enough. Unfortunately, this is an aspect that I have no control over, which I also explained to the buyer.

If the buyer has extremely high standards, as in this case, I would recommend that in the future, he purchase a watch from an authorized dealer, where such details may be less significant. In a friendly tone, I therefore suggested that he buy his watches from another trusted dealer in the future.

Our goal is always to find a satisfactory solution for every customer. However, in cases like this, we are sometimes forced to make decisions that may not meet all expectations.

 

[Karbon74]

I bought a watch when I was afresh noob from @mrmckhansi
There was an issue that was promptly and very courteously managed by him, providing several options of resolution and quicky abiding by my choice

Since then I have bought from many places TD and non-TD. And he still rates at the top of what I have experienced

@mrmckhansi provides a unique service for EU and is fair in his dealings.

I don’t know what’s the issue with OP and I don’t wish to minimize it. I can only say that I have sometimes declined selling to people asking because I knew that it was going to be an endless hassle for me.

 

[wubsub]

i tried hard to justify your ailment but to no avail

he sourced you the watch and carried out your request

you are upset for some reason

 

[wubsub]

@mrmckhansi and i have also dealt many times before and even loss in transit was remunerated from his end without objection - mind you on a high ticket item.

support was always given from his end and the only way I see it is that you're upset with the fact that photos were shared prior service with stickers and this was then corrected.

 

[KillerD]

I feel like I was left with a cliffhanger here.

 

[Der_Wo_Da_So]

First of all, we are all human, and mistakes can happen to anyone. Overlooking the fact that the watch still needed a service at the watchmaker’s was an oversight, but it was promptly corrected. As agreed, the watch was sent to my watchmaker.

My watchmaker had to carry out additional work to adjust the wheel heights, as these were not correct in this movement. I informed the buyer that this would incur an additional cost of 45 EUR. At the same time, I told him that I would cover these costs. The buyer was generally somewhat dissatisfied with the watch, especially because the dial was not white enough. Unfortunately, this is an aspect that I have no control over, which I also explained to the buyer.

If the buyer has extremely high standards, as in this case, I would recommend that in the future, he purchase a watch from an authorized dealer, where such details may be less significant. In a friendly tone, I therefore suggested that he buy his watches from another trusted dealer in the future.

Our goal is always to find a satisfactory solution for every customer. However, in cases like this, we are sometimes forced to make decisions that may not meet all expectations.

Just to put that straight. You DID NOT offer me to cover these additional 45 EUR. I explictily asked if you could drop these additional costs at goodwill what you rejected. So let's please stick to the facts. I can prove every single fact I was highlighting in my feedack with our private messages or provided photos.

I would like to put an end to this conversation as everything I had to say is said. Also, this is MY feedback. Everyone is entiitled to have another opinion and better experiences. Unfortunately, future experiences with this dealer are not possible...

Everything is fine, take care

 

[munichman]

You received the watch within a reasonable time and you have no issues with the watch itself, but you’re unhappy with the way he speaks to you?

Try to talk to Jeff Bezos instead and you´ll be utterly disappointed that he won´t answer to the Mimimi of the OP.
I feel sorry for the dealers trusted or not, having to deal on a daily basis with whimsical customers like that.

 

[EU-STOCK]

Just to put that straight. You DID NOT offer me to cover these additional 45 EUR. I explictily asked if you could drop these additional costs at goodwill what you rejected. So let's please stick to the facts. I can prove every single fact I was highlighting in my feedack with our private messages or provided photos.

I would like to put an end to this conversation as everything I had to say is said. Also, this is MY feedback. Everyone is entiitled to have another opinion and better experiences. Unfortunately, future experiences with this dealer are not possible...

Everything is fine, take care

This was my last message to you. If you didn’t get the message between the lines and transfer the 45 EUR to me, it’s not my responsibility. I’m happy to pay you back the 45 EUR, that’s no problem for me.

Vielen Dank für dein Feedback.

Wir möchten dich bitten, künftig deine gewünschten Uhren bei einem anderen TD zu bestellen oder sie direkt bei einem ROLEX AD zu kaufen, damit du die Uhr erhältst, die deinen Vorstellungen entspricht. Bitte verstehe das nicht falsch. Wir wünschen dir alles Gute für die Zukunft.

 

[Der_Wo_Da_So]

I want to highlight, that mrmckhansi refunded the additional EUR 45 to me. That's a nice gesture that I appreciate.
Thx and take care

 

[EU-STOCK]

you are welcome.

Take care and all the best for you.

have a great weekend.

I want to highlight, that mrmckhansi refunded the additional EUR 45 to me. That's a nice gesture that I appreciate.
Thx and take care