I would like to say that my experience of Andrew/Trusty Time customer service has been fantastic.
After much research, I chose TT and ordered a VSF V2 Black Seamaster on a steel bracelet. Order was placed on 8 May, payment arranged helpfully via Paypal, QC pics received 9 May, I had a query which was very helpfully satisfied via further QC pics on 11 May and Watch proceeded to shipping - here is a synopsis:
13 May 4px tracking code received from TT.
14 May Dispatched (Thurs)
15 May arrived Hong Kong Hub
17 May departed HK airport
18 May left airport London
19 May in transit UK
21 May Watch on my wrist!! (Thurs)
Review of the product - really impressed, very accurate Rep, well packaged in 'branded' plastic box and I received a free 'branded' nato strap which I was not expecting.
Steel bracelet is a work of art (as is the whole watch of course), but the link screws are very tight so have required local 'watchsmith' to remove a couple of links for me (usually do it myself).
There is an incredible number of posts on RWI about the VSF V2 lume colour - can I say it is white to me and only shows a green tint in normal light when the lume is 'powered-up' and the two colour lume is excellent.
What is truly outstanding is the speed and helpfulness of Andrew's responses to all emails. QC was really fast and reassuring, shipping/tracking and speed of delivery really could not have been better.
Will use again without hesitation.
After much research, I chose TT and ordered a VSF V2 Black Seamaster on a steel bracelet. Order was placed on 8 May, payment arranged helpfully via Paypal, QC pics received 9 May, I had a query which was very helpfully satisfied via further QC pics on 11 May and Watch proceeded to shipping - here is a synopsis:
13 May 4px tracking code received from TT.
14 May Dispatched (Thurs)
15 May arrived Hong Kong Hub
17 May departed HK airport
18 May left airport London
19 May in transit UK
21 May Watch on my wrist!! (Thurs)
Review of the product - really impressed, very accurate Rep, well packaged in 'branded' plastic box and I received a free 'branded' nato strap which I was not expecting.
Steel bracelet is a work of art (as is the whole watch of course), but the link screws are very tight so have required local 'watchsmith' to remove a couple of links for me (usually do it myself).
There is an incredible number of posts on RWI about the VSF V2 lume colour - can I say it is white to me and only shows a green tint in normal light when the lume is 'powered-up' and the two colour lume is excellent.
What is truly outstanding is the speed and helpfulness of Andrew's responses to all emails. QC was really fast and reassuring, shipping/tracking and speed of delivery really could not have been better.
Will use again without hesitation.
