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First time purchase with Trusty

shomfo_8005

Getting To Know The Place
12/7/24
37
46
18
Finally made my first purchase with Trusty, will continue to update as it's progressing

17 Aug: initiated contact via email, he replied within 1 hour, and then placed the order via website
18 Aug: received email from Andrew providing detail for Wise payment, sent payment proof via email and within just 10 minutes he replied with confirmation
 

Stringfellow

Vintagesub1680
Supporter
Certified
31/7/24
183
110
43
UK
Just received my order from ANDREW at trusty time and it’s excactly what I asked for 1680 submariner vintage I Baught this to send of to be fully upgraded and swapped out with Gen parts I can’t wait once it’s done I will post before and after pics 👍
 
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shomfo_8005

Getting To Know The Place
12/7/24
37
46
18
23 Aug: A quick update, received the QC pics from Andrew via email several hours back, there were no videos and showing only pictures, however the timegrapher shows quite a solid result. To my untrained eyes everything else looks OK, so it's a GL from me
 

shomfo_8005

Getting To Know The Place
12/7/24
37
46
18
final update

4 Sep: watch arrived in my country and was held for inspection by custom, they requested for invoice and proof of payment. I consulted with Andrew via email to determine the next step
5 Sep: Andrew replied with a proposed solution that according to him has worked successfully with another customer
8 Sep: watch was finally released from custom, thanks to Andrew that came up with the workaround, I paid around 40 USD for import tax to the custom office, which is fine by me since they finally agreed to consider that the watch is a rep (thankfully my country is still quite forgiving in this regard)
11 Sep: watch arrived safely at my home. Packaging was bomb-proof originally, however there were signs that it had been opened by the customs and re-taped, but nonetheless the watch still works perfectly and I'm very happy with it

All in all the whole process from payment up to delivery took 25 days, a bit slower due to the slight hick up with custom, but still within similar timeframe to the other TD I have experienced before, I just wish Andrew would use triangular shipping to my country in the future since it has proven to be a lot smoother when it comes to avoiding custom within my country.