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First time order form Pure Time just arived

Perun2023

Just Here For The Beer
25/9/23
11
4
3
Los Angeles
My first order from Pure Time just arrived this week. It took just about a month from payment to my mailbox. The communication was good and prompt and the whole transaction was seamless.

PORTUGUESE CHRONO IW3716 SS AZF 1:1 BEST EDITION WHITE DIAL BLUE MARKERS ON SS BRACELET A69355 V2.

The watch was flawless and way beyond my expectations. Everything works, everything is aligned. I was standing beside myself. The watch is stunning.

Unfortunately, the bracelet is so small I can’t get it on my wrist. Its so small, it wont fit on the pillow in my watch box. The bracelet is only 155mm (and that’s measuring it on the outside). Really? How many men have a sub 6” wrist? I contacted Maire and she answered in less then 6 hours. (Very good response time). She told me “… this is the regular size from this factory. We can try to source the links, but it might be very hard and takes a very long time probably like months.” I ordered 2, not sure if that will be enough, and in the mean time I ordered an IWC deployment clasp from Esty and a goat skin strap (I really hate straps BTW)

Not happy. I have nothing against Pure Time, they did a bang up job and I couldn’t be happier with their service, but if this is the regular size from the factory, it really makes me think twice about ordering another Rep watch. If I had requested extra links was the original order, I’m assuming I would still be waiting.
 

puretime

Trusted Dealer
Trusted Dealer
16/3/06
14,582
5,304
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Not happy. I have nothing against Pure Time, they did a bang up job and I couldn’t be happier with their service, but if this is the regular size from the factory, it really makes me think twice about ordering another Rep watch. If I had requested extra links was the original order, I’m assuming I would still be waiting.
Sorry for what happened. Yes, it 's indeed the regular size from factory. It's something we can't control since we don't make the watch. We can try to ask them for extra links.
 

Perun2023

Just Here For The Beer
25/9/23
11
4
3
Los Angeles
Sorry for what happened. Yes, it 's indeed the regular size from factory. It's something we can't control since we don't make the watch. We can try to ask them for extra links.
Thank you for your response. I have been in contact with Maire and have placed an order for the extra links. Pure times service has been nothing, but top shelf and I will be ordering from you guys again.

May I suggest that you make changes to your website and add this kind of information to the product description for all your offerings as they come up. It would save from a lot of bad feelings in the future and show transparency to your customer. Trust me, this would really set you apart from all the other TDs.
 

puretime

Trusted Dealer
Trusted Dealer
16/3/06
14,582
5,304
113
Thank you for undertanding and support and thanks for your suggestion.
 

Perun2023

Just Here For The Beer
25/9/23
11
4
3
Los Angeles
This is an update to my original post.
As stated in my original post, the bracelet on my new IWC was way too small. I asked the TD (Pure Time) to try and find me some extra links. I was told it would take months. To say the least, I was a bit disheartened. BUT! This morning I got an email from Purt time QC folks. My hopes were up … Yes! Links. Well, it wasn’t links … It was the whole bracelet. Including the end links. I was standing beside my self. Yes Yes Yes … ship ship ship.

I can’t give Pure Time enough praise for their service and dedication to their customers. For me, this is the only TD I will ever use or recommend. They have gone out of their way to make my purchase right from half a world away. It was only a $400 sale. You would be hard pressed to get this kind of service from a dealer here in the US. (A Rolex dealer wouldn’t even talk to you).
 
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T-Dubs

Getting To Know The Place
29/10/23
85
66
18
A Rolex dealer would order them for you, at like $300 a link.
 

puretime

Trusted Dealer
Trusted Dealer
16/3/06
14,582
5,304
113
Thank you for your cooperation. I am glad factory didn't take very long time to deliver us the part. 👍 👍
 

Perun2023

Just Here For The Beer
25/9/23
11
4
3
Los Angeles
Just got the extra links for the beacelet today. Sadly Puretime onlly sent the 2 links and not the whole bracetlet from the QC photos. And to top it all off the bracetlet is still to small. Im going to have to order 2 more links. This means I will have $525 in to this watch the was $368 on their web site. Not sure Ill be ordering from them again at this rate.
 

Reaps

Learning something new everyday....
25/9/22
6,352
17,503
113
Then don't order from them.

No offense, but you want gen level service for rep prices.

Here's a full gen bracelet for you, easy as pie, ready to go and shipped for $1400.


Too expensive?


Here's 1 link for 170 bucks or 1/4th the cost of your whole rep.

Don't want to pay gen prices? Want to pay rep prices? Have rep expectations.

You asked for extra links, not the whole bracelet. They shipped you extra links.... I don't understand.
 
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puretime

Trusted Dealer
Trusted Dealer
16/3/06
14,582
5,304
113
I think we have already said to you we will ship the rest of the bracelet parts before your post.
 
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