First time buyer, all good

[raoul737]

I have now received my first Trusty watch - a Hublot (stop it, you naysayers, you are far too easily swung by Youtubers) Spirit of Big Bang. Everything was clear and open with Andrew, constant communication, and the watch took around 7 days to get to the UK.

As for the watch itself, I am delighted and it looks fantastic.

 

[portant]

7 days from order, including the quality control pictures? sounds like the better deal out there if it is

 

[raoul737]

7 days from order, including the quality control pictures? sounds like the better deal out there if it is

nope, 7 days from being posted their end till it arrived. From order placed, to watch arrived, was around 2 weeks in total. Not too shabby.

 

[portant]

nope, 7 days from being posted their end till it arrived. From order placed, to watch arrived, was around 2 weeks in total. Not too shabby.

Wow sounds like they like you better than me, because I have never heard from them after ordering 2 weeks ago and my experience has been complete and absolute dogshit as far as communication is concerned nonexistant.

I sent an email simply asking hey what's going on, like the 10th day after payment confirmation, yet still no sign of life after the 13th day now.

Not overinterpreting any of it at this point, but speed being the main factor for me, the main reason I picked that intermediary was this topic, so I'm just letting prospective buyers know that if time is your main concern (if you travel a lot), then mileage can vary, by a lot.

 

[Reaps]

Wow sounds like they like you better than me, because I have never heard from them after ordering 2 weeks ago and my experience has been complete and absolute dogshit as far as communication is concerned nonexistant.

I sent an email simply asking hey what's going on, like the 10th day after payment confirmation, yet still no sign of life after the 13th day now.

Not overinterpreting any of it at this point, but speed being the main factor for me, the main reason I picked that intermediary was this topic, so I'm just letting prospective buyers know that if time is your main concern (if you travel a lot), then mileage can vary, by a lot.

It's just luck man. 7 days from start to finish is possible if every single beat and luck is in play. They have the watch in hand on the office. The watch doesn't sit at any of the shipping points waiting, customs passes it through, the quickest I've ever had something in hand is 10 days from order to on wrist.

Regarding deadlines, 10-13 days depending on the watch is still within timeframe. Do not treat the rep game as having "deadlines", they're more like "suggestions" and you'll have an easier time.

Maybe communication can be a sore point but most of the time TDs don't really have anything to say or respond, but I get it if you're nervous on the first rep but you'll look back and see all the worrying is for naught.

Read my guide in the signature.

 

[portant]

It's just luck man. 7 days from start to finish is possible if every single beat and luck is in play. They have the watch in hand on the office. The watch doesn't sit at any of the shipping points waiting, customs passes it through, the quickest I've ever had something in hand is 10 days from order to on wrist.

Regarding deadlines, 10-13 days depending on the watch is still within timeframe. Do not treat the rep game as having "deadlines", they're more like "suggestions" and you'll have an easier time.

Maybe communication can be a sore point but most of the time TDs don't really have anything to say or respond, but I get it if you're nervous on the first rep but you'll look back and see all the worrying is for naught.

Read my guide in the signature.

If that matters, It seems that I was sending emails to the "wrong" address, so, to anyone visiting from Google or elsewhere, maybe don't only send or reply to emails for ongoing orders from [email protected] (even though your order confirmation and payment validation did came from it) and also use [email protected] or [email protected] (these may change from time to time so check out this forum too) , and then you should get quick answers, which I eventually got quickly earlier today. So, that's somehow on me, but putting a simple email domain forwarder could alleviate potential confusions.

Hi ! Thanks, and impressive guide indeed, I mean, did a fair bit of research so, and sure I completely understand what's at play, it's just that I've done the ecommerce thing my whole life and I'm more interested in the process than even the pieces, frankly, since I trust my research and didn't pick TrustyTime by accident, so that's cool !

I bought my first (and only) rep on defunct ReplicaWatchCity.com (webarchive) back in 2009, so I was really excited to see what improvement had been made over 16 years, and I didn't see much. If anything, it got worse.
Like, people don't even bother creating nice websites anymore and just sell the stuff right out of mainstream apps like Telegram and Whatsapp
(not Andrew, who has an actual website which is a great thing) which strikes me as both incredibly idiotic, inefficient and a safety/privacy nightmare.


Like, I've read a topic over here where customer's personal phone numbers were supposedly leaked or sold from a Trusted Dealer's WhatsApp Account, and that's obviously not the worse that can happen with that kind of attitude.

But yeah... Another thing that's puzzling me is how come factories don't have their own distribution networks, stock management and processes ?

I've nerded out on the industry quit a bit, but couldn't figure that one out. The Chinese have proven to be an incredibly efficient people and most of what I'm seeing in terms of processes is like the antithesis of efficiency.

Anyway, thanks for your answer and I'll keep reading stuff on the subject, maybe try to find a couple of insider's podcasts, although I'm guessing most of the good stuff is... in Chinese.

 

[Reaps]

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