First Purchase with Trustytime Andrew (MISSING PACKAGE)

[edeneng]

This is by no means a troll or trashing post. I placed my first rep watch order with Trusty Time on the 13th of Sept as Andrew has been very helpful and responsive in answering my queries, plus he has a great rep and presence here in RWI. Andrew sent me the QC photos about a week later and I gave the green light. I waited until finally 10 days later on the 1st of Oct, Andrew finally shipped it out and updated me with the tracking number. A day later today when I checked the tracking number Andrew provided, it says it has been delivered but I did not receive any package at all.

I checked with Andrew and he said I should check with the local courier. Now I am confused because how did it ship from china to my overseas location in a day. Secondly and most worrying, I called the number provided on the tracking website Comone Express but it was an endless loop of invalid voice recording options that do not reach any humans in any option available. Right now I am a bit worried for the missing parcel and Andrew said he can only help after the 7th of October. Woulddnt the lost package be... more lost in this extended elapsed time?

 

[trustytime]

Most shops are closed during this period and workers have returned home for the China National Day holidays which is why I'm having difficulty getting any information on your package.

Rest assured I will ensure this is resolved for you. Thanks