First purchase from Trustytimewatch

[PeterPrutser]

I have had email contact with Andrew to purchase a IWC Top Gun Ceramic watch. When I agreed on the purchase he guided me through the website, and I purchased it. I will keep the progress of the order up to date in this thread.

16 March - First contact
22 March - Purchased
(Andres wrote; QC Assurance pics for you (usually within 4-12 days time) before shipment out )
4 April - QC should be send.

I will keep this up to date.

 

[PeterPrutser]

5th April - Andrew wrote:
Factory has not passed me the watch yet

I have been chasing them for it

There are delays over stocks arrival from Factories and shipping outbound due to the COVID19 situation in China now.
Many cities are being lock down now by the China government to control the situation right now.
You can read on the news now. Guangdong province is on full lock down for 1-2 weeks.

19th April - Still no update.
This is of course an extraordinary situation. But I see people do get shipments from China.

 

[PeterPrutser]

6th May update.

Still no watch, or update from Trusty Time. Shanghai is still in full lockdown. I'll be patience...

 

[PeterPrutser]

12th May update
Received QC pictures of the watch.
I had one issue with the watch; date was too low in the date window. So we had a small discussion about this via email. He handled it correctly.

16th May
They are sourcing a new watch, or fixing the issue and promised me new QC pictures.
Waiting for these now. I will update it later.

Seems like the factories are open again...

 

[lugnuts]

I purchased a watch from them in march, it took 2 months to get it. Be patient, there are lockdowns and crazy things happening in china right now. I am currently waiting for a watch from a different TD and I am past 90 days and no QC pics yet.

 

[PeterPrutser]

... After the first QC pictures I was waiting for new QC pics, since the pictures showed a flaw in the watch. It seems like they couldn't fix the issue with the watch. And I did receive an update about a new piece either

9th of June
Since I was again waiting for so long for this piece I emailed them if they had different models available. And after some back and forth emails I found a different watch model that was available.

13th June
Received new QC pics of the new watch. They looked perfect.

16th June
Received tracking information.

23th June
Received the watch! It's perfect! (exactly 3 months after purchasing)

I am happy with the new watch! In hindsight, I loved the new watch more than the watch I initially was going for. I hope they next time will be smoother and quicker proces.

 

[trustytime]

Thanks for your patience and understanding.

Glad the order came through in the end. Enjoy your watch and hope to serve you soon