My first purchase from Lucy has been flawless. Lucy went beyond my expectations in terms of service and swiftness.
Ordered a ZF Tudor BB58 and a VSF Omega Seamaster 300 Spectre.
Timeline:
Enquired: January 3rd
Responded: January 5th with pricing and availability
Paid: January 6th
QC: January 11th
GL: January 12th
Shipped: January 13th
Received: January 24th
The nicest surprise was that Lucy managed to get the watches on the way before the weekend preceding CNY festivities. I had actually got to terms with the expectation my parcel was collecting dust in a chinese post-office, but it came through smoothly and arrived unexpectedly.
Lucy is very easy to deal with, friendly and very professional. She may take a while to respond to emails (don't they all?), but customer sevice is excellent, and when she responds, she usually has already taken care of your query (read: if she's late, she's addressing your query).
She'll definitely be my go-to TD for my next purchase.
Ordered a ZF Tudor BB58 and a VSF Omega Seamaster 300 Spectre.
Timeline:
Enquired: January 3rd
Responded: January 5th with pricing and availability
Paid: January 6th
QC: January 11th
GL: January 12th
Shipped: January 13th
Received: January 24th
The nicest surprise was that Lucy managed to get the watches on the way before the weekend preceding CNY festivities. I had actually got to terms with the expectation my parcel was collecting dust in a chinese post-office, but it came through smoothly and arrived unexpectedly.
Lucy is very easy to deal with, friendly and very professional. She may take a while to respond to emails (don't they all?), but customer sevice is excellent, and when she responds, she usually has already taken care of your query (read: if she's late, she's addressing your query).
She'll definitely be my go-to TD for my next purchase.