First order with Trusty and I am very disappointed

[geoffdragon]

I contacted Trusty time about an Explorer 2 clone. Listed in their site with a Swiss ETA decorated with RLX markings.
I had a confirmation that the factory was able to provide.
This was before Chinese New Year.

After the factories opened again I placed my order and paid my my money. 368usd plus postage.

A week later I am told this watch isn't available with RLX engravings and a Swiss ETA clone will cost me more.

For clarity my order number is 232907.

I have obviously expressed my disappointment and dissatisfaction to Andrew as I had confirmation and paid in full.

I will let the forum know how this plays out. But for now I am very unhappy.

Geoff

 

[GrandmasterChime]

I contacted Trusty time about an Explorer 2 clone. Listed in their site with a Swiss ETA decorated with RLX markings.
I had a confirmation that the factory was able to provide.
This was before Chinese New Year.

After the factories opened again I placed my order and paid my my money. 368usd plus postage.

A week later I am told this watch isn't available with RLX engravings and a Swiss ETA clone will cost me more.

For clarity my order number is 232907.

I have obviously expressed my disappointment and dissatisfaction to Andrew as I had confirmation and paid in full.

I will let the forum know how this plays out. But for now I am very unhappy.

Geoff

You dodged a bullet, those modified eta clones are timebomb movements. If you hold fire a couple of weeks a new explorer 2 is coming

 

[Winni1611]

Maybe this watch was available at the time you asked. Things are changing fast in this business
and TD's depend on factories informations. I can imagine you'r dissapointed,
But as Andrew is a TD here your money is safe and you may either look for another watch or get
a refund.

 

[geoffdragon]

My explorer arrived today, and I have to say it's a great looking rep. A few case tweaks and maybe a new crown and it will be close to gen.

The movement is keeping near perfect time with a very low beat error, although not the engraved clone I paid for...

I will update once the refund amount has been agreed and received, but so far my disappointment has been eased.

 

[geoffdragon]

True to his word the result refund has been quickly sorted out.
So after initial disappointment, I am happy to report a great outcome.