First order, long ship time #100292637

[jpghbob]

Ordered a GRNR on oyster back on 2/5/25, got QC pics 3/10 and been quite a wait for shipping to arrive so far.

3/12/25 - shipped
3/19/25 - arrived NYC
3/25/25 - departed NY station - last tracking update
4/8/25 - still no updates

Have sent a few emails checking in over the past few weeks, but just being told to keep waiting and that it'll show up. Kinda disappointed at the wait after having paid extra for expedited shipping. Last email said "there should be some delay because of new policy in US"

Anyone else experiencing 27+ days for delivery lately?

 

[Alkay3]

3-5 week wait is pretty common. Have to be patient.

 

[puretime]

Have sent a few emails checking in over the past few weeks, but just being told to keep waiting and that it'll show up. Kinda disappointed at the wait after having paid extra for expedited shipping. Last email said "there should be some delay because of new policy in US"

This happens to many shipments to USA currently. We hope you can wait in patience.

 

[derjenigewelcher]

Merry Trumpmas

 

[jpghbob]

Merry Trumpmas

Yeah I thought I snuck through having it clear customs back on March 23rd, but it's just been sitting since leaving NYC two days later
It's a gift for my friend, so just gotta wait and see I guess.

 

[natedate]

same.

3/23 - released from customs, customs cleared
3/24 - arrived at NY station
3/25 - departed NY station
4/12 - still no updates

Just have to be patient.

 

[puretime]

We will ask shipping company to keep pushing the US part. Hope it can be updated soon. Please be patient.

 

[jpghbob]

Looks like about 18 days if I only walked 8hr a day to get it from NYC. Wonder what it's doing over there, just sitting for over three weeks... so weird.


#continuingthepatienceiguess

 

[puretime]

Looks like about 18 days if I only walked 8hr a day to get it from NYC. Wonder what it's doing over there, just sitting for over three weeks... so weird.


#continuingthepatienceiguess

There is batch of shipments which is in same situtation. We've been pushing shipping company .Please email us if you need any assistance [email protected]

 

[jpghbob]

Just passed six weeks since [expedited] shipping, and now the online tracking tool I was emailed isn't working to try and check the status. Will email again.

 

[puretime]

Just passed six weeks since [expedited] shipping, and now the online tracking tool I was emailed isn't working to try and check the status. Will email again.

Thanks for your patience. Will double confirm with shipping company then email you back.

 

[jpghbob]

Was advised over email that PT will source / QC / ship a replacement. I guess this first shipment isn't going to make it.

 

[jpghbob]

Updated timeline:

2/5/25 - ordered
3/10/25 - QC pics sent/approved
3/12/25 - shipped
3/19/25 - arrived NYC
3/25/25 - departed NY station - no further tracking updates
-numerous emails for status updates, told to be patient
4/25/25 - PT says they'll order a new watch
5/6/25 - waiting on new QC/updates

 

[jpghbob]

5/13/25 - no further updates yet. been two months since the watch shipped, waiting for another one to be sourced.

 

[bcwatcher]

Patience...know it's hard to be...but patience is key here.
You'll be taken care of...

 

[puretime]

5/13/25 - no further updates yet. been two months since the watch shipped, waiting for another one to be sourced.

This was delayed a bit due to the holidays in early May. The new watch should be supplied very soon. Please give us a bit more time. thank you

 

[jpghbob]

Updated timeline:

2/5/25 - ordered
3/10/25 - QC pics sent/approved
3/12/25 - shipped
3/19/25 - arrived NYC
3/25/25 - departed NY station - no further tracking updates
-numerous emails for status updates, told to be patient
4/25/25 - PT says they'll order a new watch
5/17/25 - Received / approved new QC pics
5/19/25 - PT email says order to be shipped today
5/26/25 - no tracking or further information received yet

elapsed time: 76 days since watch shipped

 

[bcwatcher]

Hang in there man..I had one from them that took 6 months.

 

[puretime]

Updated timeline:

2/5/25 - ordered
3/10/25 - QC pics sent/approved
3/12/25 - shipped
3/19/25 - arrived NYC
3/25/25 - departed NY station - no further tracking updates
-numerous emails for status updates, told to be patient
4/25/25 - PT says they'll order a new watch
5/17/25 - Received / approved new QC pics
5/19/25 - PT email says order to be shipped today
5/26/25 - no tracking or further information received yet

elapsed time: 76 days since watch shipped

Please understand the first shipment delay was out of our control. We did shipped a new watch and you can contact us at [email protected] if you didn't recieve the tracking number for the new shipment. thank you

 

[jpghbob]

2/5/25 - ordered
3/10/25 - QC pics sent/approved
3/12/25 - shipped
3/19/25 - arrived NYC
3/25/25 - departed NY station - no further tracking updates
-numerous emails for status updates, told to be patient
4/25/25 - PT says they'll order a new watch
5/17/25 - Received / approved new QC pics
5/19/25 - PT email says order to be shipped today
5/23/25 - Shipment picked up
5/27/25 - Released from JFK customs
5/28/25 - Tracking sent
5/31/25 - Arrived in hand!

My buddy's gonna love his new watch - just a bummer the first one never made it through. I wish it didn't take two months of waiting on shipping for a second one to be sourced and sent, but I understand there's issues. Just felt like all the 'patience' just meant a much longer wait when it was never going to keep moving after getting stuck leaving NY ¯\_(ツ)_/¯