First order: delay on the shipping and suddenly no answers from Chazingtime

[stefanuccio]

Hello members,
I placed my first order with ChazingTime on April 15th. Payment was confirmed on the 18th, and I received my QC pictures from Alice on the 19th — everything looked fine. I confirmed the QC pictures, and they told me that shipment would follow shortly.

On Tuesday the 22nd, the order was still pending shipment, so I followed up with ChazingTime. They told me I would receive the tracking number by Friday the 25th.

Unfortunately, as of today, I have not received any tracking number, the order is still pending shipment, and neither ChazingTime nor Alice (QC team) have replied to my second follow-up yesterday.

I am a bit worried because:

1. It’s my first order with them;
2. Throughout the buying process, they were always very responsive;
3. Now they are not replying, and the shipment is still pending.

Since many of you have more experience than I do with this TD, do you think it is normal for a shipment to be pending for over a week? What would you recommend I do?

Thank you!
S

 

[Oh Crap]

Remember they have a life aswell, it is still the weekend. Sometimes these things take a little more time then normal. Remember it's not Amazon. They will send tracking number you just need to appreciate it's not like Amazon. Don't stress it and don't bombard them with messages. You will get it

 

[stefanuccio]

Thank you for your reply. Absolutely agree, I am not bombarding them neither I am being confrontational or anything. I just want to double check with more experienced folks whether this is normal or I should be worried. Thank you again

 

[Reaps]

Where are you located? EU or CONUS?

Like other member said. Itll be fine. Maybe some small delay but you'll get your watch.

 

[Jossé]

What would you recommend I do?

Relax. It has been 5 days, excluding the weekends.

 

[stefanuccio]

Where are you located? EU or CONUS?

Like other member said. Itll be fine. Maybe some small delay but you'll get your watch.

Thank you for your reply. I am based in the UAE

 

[C-DooM]

update?

 

[tkingjr]

Relax. Everything takes more time when the Police are trying to find you and shut down your business.

 

[stefanuccio]

Hello All,
Everything went smooth and Chazing Time was very professional. I received the watch two days ago and it looks great. The shipment took around 10 days and I paid only 4$ of duties. Overall very good experience.

Thank you for all the help and support.