First Helpdesk ticket about DOA

[Radirka]

I guess it's a part of the game, but still - it's no peanuts money this.

So, I ordered a watch from Hont and it came DOA. Can happen, I know. Messaged them right away providing videos of unpacking and the watch not working, upon which Hont insisted to send the watch back for a repair. I told them I don't want to do that to protect them and myself due to customs seizing the reps on the way back regularly. I offered to have it repaired locally if they'd cover the expense (a voucher for my next purchase would be fine) but it wasn't accepted, so I have opened a helpdesk ticket. I just have seen that also the rubber provided with the watch is defect (stitching issue), which they (Hont) have covered with their logo in the QC pic - not a good one.
Now to my question - how long does it take to usually get response to the helpdesk ticket and who's the team handling it?

Looking forward to learn.

 

[Radirka]

Thanks @kilowattore for stepping in and trying to help. As much as I was always satisfied with Hont's service but his aftersales interaction is a bit rough around the edges. Will report about the progress.

 

[DJTony82]

I don't understand why Hont is still TD here, there are quite a few people complaining about his after sales service and the fact that he responds slowly or not at all when problems arise.

Yes, ok it may be the cheapest but saving is never profit!

@Radirka you were a great supporter of Hont due to previous purchases, but despite the prices, something told me intuitively already from his way of interacting via WhatsApp that he was not a seller I would have wanted to deal with!

Better to spend a few dollars more but enjoy a better service like with JTime or CTime to name two.

 

[Radirka]

My buying experience with @hontwatch is still perfect and I will use him/them again, it's just that thr aftersales experiencr leaves a lot to be desired. I'm working with @kilowattore to make the experience better, where I have to stress out that my expectations are realistic - I am just reluctant to swallow this bitter pill all by myself. I do of course understand the whole "under the table" business we engage in, but sometimes even the seller should contribute to an acceptable solution in order to keep the good name and his clients. We're talking 10% of the purchase value (that's what it had cost me to get the watch running again locally) and a replacement of the defect rubber which I am sending back at my own cost. This is the rigidity I can't get my head arround.

 

[Storm.]

I don't understand why Hont is still TD here, there are quite a few people complaining about his after sales service and the fact that he responds slowly or not at all when problems arise.

Yes, ok it may be the cheapest but saving is never profit!

@Radirka you were a great supporter of Hont due to previous purchases, but despite the prices, something told me intuitively already from his way of interacting via WhatsApp that he was not a seller I would have wanted to deal with!

Better to spend a few dollars more but enjoy a better service like with JTime or CTime to name two.

I interact with @CTime via WhatsApp and it's quick, responsive and fully transparent.

Never buy from TDs, but if I do, I pick @CTime and there's a reason why.

No offense to @hontwatch

 

[Radirka]

Thanks @hontwatch for offering (kindda) solution and sorted out the issue. It's not Amzn so I really haven't expected much more.