First DOA

[chris9]

Just took delivery of my new Pam 505. Watch looks great, only problem, it is DOA! Won't fire up at.. Have wound it a few times, gentle knock on the side...Nothing. First doa I have had. Bummer, think I will need to send it back.

 

[redrising]

well that suck. now the real question is, how did it even passed qc in the first place?

 

[flyr]

well that suck. now the real question is, how did it even passed qc in the first place?

Shipping can be hazardous to the delicate innards of a watch

 

[TESLA760]

Why don't you have it fixed locally ? It will be a lot quicker.

 

[elconquistador]

Sent one back. Paid $24 to ship. Took 3 months and still did not work. Find local or trusted tech here.

 

[Jeremy]

I received a DOA 2836 on Friday. I was able to have it fixed locally -- the balance wheel got knocked out of alignment during shipping and it was a 15 minute repair.

 

[fpharryc]

Shipping watch to China is very risky. I would suggest local repair or talk to Katts if you are CONUS.

 

[chris9]

Looks like the hairspring has detached, have taken it to my watchsmith to see if he can repair it. TD(Ryan from InTime) has been great to deal with re repair. The 505 build is even nicer that the 388.

 

[SSTEEL]

Do yourself a big favour, and listen to the advice given. Never send a watch back to China with a simple issue. Always get it fixed local or by a modded/watchsmith on the forums. It will save you money, time, and patience.

 

[chris9]

In the last 18 months I have sent 2 watches back without any drama. Used EMS, taken only 5 days from NZ to China. Never for a DOA though. I negotiated with the TD to have a replacement sent same time I sent the faulty one back. Always been polite and provided plenty of photos of faulty watch. Also helps that I only use one or two TD's and we have developed some trust( maybe it's the $300-400 I spend a month with them)

 

[TimeWillTell]

Just took delivery of my new Pam 505. Watch looks great, only problem, it is DOA! Won't fire up at.. Have wound it a few times, gentle knock on the side...Nothing. First doa I have had. Bummer, think I will need to send it back.

hay Chris, sorry to hear your watch DOA...drop your dealer an email, i m sure he is more happy to replace you one. (but you probably have to bear shipping and risk)


Cheers

 

[chris9]

So I take said dead 505 to my friendly watch-smith...his son tells me he is away for for a month! Son is a watch-smith too, only not so understanding about repairing reps as his Dad.
His Dad looks after a guys collection of 90+ Rolex reps, services them, replaces tubes, stems and the like. He showed me the photos of this guys collection, all cataloged.
Son has agreed to have a look"when he can"

I think my 505 is cursed :facepalm::thud: