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Experience with PT

GuPra

Do not accept unsolicited offers
29/12/23
4
0
1
Received my first order of 3 watches. Want to say that it was definitely worth the wait. I ordered two Rolex and 1 Speedy.
Rolex's were perfect. No issues. Enjoying them.
Speedy has an issue. Have been trying to contact repair (Maggi), Elena (QC) and Sales. No response for over 10 days despite sending videos of the issues.
So overall, a mixed sentiment from me.
In good faith, I have placed a second order of 4 watches. If only PT could help me with the Speedy, it will make me want to buy more.

Any thoughts from members on how issues with watches from PT were resolved? Anything I can do differently to help resolve this issue?
 

puretime

Trusted Dealer
Trusted Dealer
16/3/06
14,579
5,304
113
Speedy has an issue. Have been trying to contact repair (Maggi), Elena (QC) and Sales. No response for over 10 days despite sending videos of the issues.
So overall, a mixed sentiment from me.
Please make sure you contacted the correct email address : [email protected] Please PM me your order number if you don't recieve responses from us in days, Thanks
 

GuPra

Do not accept unsolicited offers
29/12/23
4
0
1
Hi PT,
Email checked and is correct. I have sent you a PM with the link to the video of the issue. Thanks for looking into this, and to my next order with you.
 

puretime

Trusted Dealer
Trusted Dealer
16/3/06
14,579
5,304
113
Thank you. I will check then PM you back very soon