My experience with Trusty began with a canceled order. I ordered a Sea Dweller from Trusty and then changed my mind after trying on a Gen and deciding it was just too big and heavy for my skinny wrist. I contacted Andrew and he answered promptly with instructions for obtaining a refund on my VISA. The refund arrived exactly as promised. Because of his promptness and a seamless refund process, I've ordered a Clean Factory Sub from Andrew. Can't wait for the Proof Photos so I can get my watch. I'm very confident that I'll be highly satisified when my Submariner shows up.