EuroTimez Successful Chargeback

[Warrcraft]

Below is my Chargeback resolution from PayPal after SEVERAL e-mails requesting a status with no response from ET, and no response to Paypal's e-mails as well. I did not mention anything about "replica." I simply made my claim as "non-receipt of item." This whole process took about 11-days for a resolution in my favor:

We have concluded our investigation into your case and have decided in your
favor. We were able to recover $273.00 USD and this amount has been credited to
you. Please allow five business days for this adjustment to be posted.

If you are due any additional funds, we will make our best effort to
recover the balance from the seller.

If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges.
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Transaction Details
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Seller's Name: EuroGroup Export
Seller's Email: [email protected]
Transaction Date: May 12, 2010
Transaction Amount: -$273.00 USD
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What to Do Next
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No further action is required by you at this time.
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Other Details
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To make sure future transactions proceed smoothly, we suggest you visit the
PayPal site and click the Security Center link located at the bottom of any
page. There you will find tips on how to avoid fraudulent sellers in the
"Fraud Prevention Tips for Buyers" section.

To learn more about PayPal's Buyer Protection Program, go to the PayPal
website and click the Security Center link located at the bottom of any
page.

Thanks,

PayPal Protection Services Department Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.

 

[trailboss99]

Congrats mate!
Glad to see you got what you deserved. ET have gone way downhill.


Col.

 

[Warrcraft]

Thanks Trailboss99! I reluctantly pursued that avenue, as we all want access to as many trusted dealers as possible. Still...I can't fathom what has actually happened to ET. They seemed to have started off so well. Does anybody have any insider knowledge or a good guess (other then cut-n-running)?

 

[trailboss99]

Sigh, ET have run hot and cold for quite some time. I had a lot of hope that they would be a very good dealer indeed when they first appeared on the scene a cpl of years ago. Regrettably the promised level of QC didn't last long. There were periods of good service followed by a downturn which in turn was followed by a post to the effect of 'we are turning things around and improvements have been made' this usually lasted a few mths and then things went down hill again.

Of late it got much worse and there are quite a few folk with no watches. Some never made it at all and some were returned with QC problems never to be seen again. Then there is the story of a QC dpt, a photographic dpt, accounts dpt and many others that just doesn't ring true. No one has all that staff!

Sad, really.


Col.