Do not buy from Trusty Time

[Blyth]

Six months after ordering they have only sent one item out of three that were ordered.

The customer service is terrible. They don't even know what they have sent.

They have not sent me the quality control pictures or tracking number for one of the items but still claim to have sent it.

 

[bladerunner34]

Many of us here are happy with Trusty...
When there is a problem, it is quickly solved.
My last order: a PAM005 ordered on December 2, 2021.
QC received on December 5th but mistake on the clock: this is QC of a PAM111. I report it and the next day I have the right photos.
The watch arrived in France on 29 December.
The response to my emails is always fast: less than 24 hours.
So it’s worth 18/20 as a service...

 

[trustytime]

Six months after ordering they have only sent one item out of three that were ordered.

The customer service is terrible. They don't even know what they have sent.

They have not sent me the quality control pictures or tracking number for one of the items but still claim to have sent it.

Please PM me with your order number so I can check for you

 

[kavorca1]

Buy with confidence from trusty. Andrew is a stand up guy. Not sure what happened with op’s order but for me Andrew had been a great TD

 

[derjenigewelcher]

Six months after ordering they have only sent one item out of three that were ordered.

The customer service is terrible. They don't even know what they have sent.

They have not sent me the quality control pictures or tracking number for one of the items but still claim to have sent it.

I believe you have to take a shit first, and then port here.

Andrew is well known as a trusted dealer in this forum. Ordered 10-15 times from him, never had issues.

 

[miscusi]

Question for the OP, are you sure you were doing business with the REAL TRUSTY? there are fakes out there ripping people off. I have ordered numerous times with the REAL TRUSTY and had no problems.

 

[RYenZero]

Okay, If you say so, OP.

I’ve purchased close to 20 from him so far. Whenever I had an issue he took care of it promptly.


Sent from my iPhone using RWI

 

[J_rwi]

What is the exact website you ordered from and how did you make your order?

It is possible you have purchased from the wrong dealer.

 

[Blyth]

I have ordered from him before with no problems and this time I ordered from the website link in his emails so I am certain that it is the real Trusty Time website.

One item was delivered just over a month after the order, I had to constantly remind him for the second item which has apparently been posted but not received and the third item they have contradictory comments on whether it has been sent or not (no QC pics were sent).

 

[Blyth]

Question for the OP, are you sure you were doing business with the REAL TRUSTY? there are fakes out there ripping people off. I have ordered numerous times with the REAL TRUSTY and had no problems.

I have ordered from him before with no problems and this time I ordered from the website link in his emails so I am certain that it is the real Trusty Time website.

One item was delivered just over a month after the order, I had to constantly remind him for the second item which has apparently been posted but not received and the third item they have contradictory comments on whether it has been sent or not (no QC pics were sent).

 

[Blyth]

What is the exact website you ordered from and how did you make your order?

It is possible you have purchased from the wrong dealer.

I have ordered from him before with no problems and this time I ordered from the website link in his emails so I am certain that it is the real Trusty Time website.

 

[All_Heart]

Used to be happy with Trusty too but recent purchased have been all about massive delays.

He must be having issues with his couriers or not taking things seriously and already in CNY vacation mode months early. I’m seeing 14-21 days of the parcels being picked up by his courier from date of approving QC photos.

Will give it one more chance with one watch purchase and will move on if things don’t improve. There’s 2 more dozen watches on my wish list, I hope he is not thinking that I’m a saturated customer

 

[TNC]

I can recommend TrustyTime to everyone. I have already bought more than 10 watches there. Top quality and excellent communication. He also got me a watch that was no longer available, but which I absolutely wanted for my collection. Problems are solved immediately for the benefit of the buyer. So: 1a dealer. I will not order from any other dealer because I am very satisfied with TrustyTime.

 

[miscusi]

I have ordered from him before with no problems and this time I ordered from the website link in his emails so I am certain that it is the real Trusty Time website.

well then, what did you order? was it something new and available or something old? was it expensive like a 600 dollar patek / daytona or one of those low grade reps? Did you give trusty your order number like he asked in a early reply to this topic and if so what did he say? and the link you used, can you post that here so I can see for myself?

 

[Blyth]

Update,

I have now received one more item, and although the box has been damaged presumably by customs I am happy enough with what I have received.

I will contact them again about the final missing item.

 

[Blyth]

 

[Blyth]

Please PM me with your order number so I can check for you

I have now received the box, and although the box has been damaged presumably by customs I am happy that it was sent in a good condition.

I am now just waiting on the warranty card.

 

[speedomega]

Sorry to hear about your experience.

I will say that I've bought seven watches from Trusty Time so far and every experience was positive, with zero issues. Andrew has always provided excellent customer service.

 

[Jerrix96]

Andrew answers to all my questions within 24 hours, for now I am happy. Only ordered once from him

 

[Frenchaddict]

Beaucoup d'entre nous ici sont satisfaits de Trusty...
Quand il y a un problème, il est rapidement résolu.
Ma dernière commande : une PAM005 commandée le 2 décembre 2021.
CQ reçu le 5 décembre mais erreur sur l'horloge : c'est le CQ d'un PAM111. Je le signale et le lendemain j'ai les bonnes photos.
La montre est arrivée en France le 29 décembre.
La réponse à mes mails est toujours rapide : moins de 24h.
Donc ça vaut 18/20 comme service...

Bonjours, pour les envoie vers la France conseiller vous de prendre l’option a 25$ pour que le colis passe par UK si cela est plus sur ou non ?