My fifth purchase from Ctime was a Rolex GMT-Master II 126710 BLNR (Batman) from Clean Factory. Once again, I contacted Liana, and she patiently answered all my questions and addressed my concerns with remarkable thoroughness. Her professionalism was perfectly complemented by a friendly and approachable demeanour, immediately allaying my anxieties. I extend my sincere gratitude for her assistance.
To avoid unnecessary detail, I have summarised my recent Ctime purchase experience in the concise timeline below, highlighting key stages from initial enquiry to delivery.
7th March: I placed an order for the watch and successfully completed payment via Wise. The transaction was confirmed almost instantaneously.
9th March: Liana contacted me to confirm quality control checks were underway. I received ten photographs and two videos showcasing the watch from every angle, verifying it met my order specifications. However, I noticed a dark spot near the bezel and requested closer inspection. Liana promptly sent two additional photographs, revealing the "spot" to be air pockets trapped under the protective film. This reassurance was immediate, and the attention to detail was truly impressive.
11th March: Liana informed me the watch had been dispatched and provided a tracking number, enabling me to monitor its progress.
12th March: I checked the tracking information online and was pleased to see the parcel was in transit.
17th March: The parcel arrived! Upon carefully opening it, I was delighted to find the watch in perfect condition, precisely as ordered. I did, however, encounter a minor issue with the date adjustment. I contacted Liana immediately, and she swiftly resolved the problem remotely.
I am extremely satisfied with the entire purchasing experience, from order placement to final delivery. Liana's exceptional customer service throughout was particularly noteworthy. Her dedication to ensuring customer satisfaction is commendable and deserves high praise.
To avoid unnecessary detail, I have summarised my recent Ctime purchase experience in the concise timeline below, highlighting key stages from initial enquiry to delivery.
7th March: I placed an order for the watch and successfully completed payment via Wise. The transaction was confirmed almost instantaneously.
9th March: Liana contacted me to confirm quality control checks were underway. I received ten photographs and two videos showcasing the watch from every angle, verifying it met my order specifications. However, I noticed a dark spot near the bezel and requested closer inspection. Liana promptly sent two additional photographs, revealing the "spot" to be air pockets trapped under the protective film. This reassurance was immediate, and the attention to detail was truly impressive.
11th March: Liana informed me the watch had been dispatched and provided a tracking number, enabling me to monitor its progress.
12th March: I checked the tracking information online and was pleased to see the parcel was in transit.
17th March: The parcel arrived! Upon carefully opening it, I was delighted to find the watch in perfect condition, precisely as ordered. I did, however, encounter a minor issue with the date adjustment. I contacted Liana immediately, and she swiftly resolved the problem remotely.
I am extremely satisfied with the entire purchasing experience, from order placement to final delivery. Liana's exceptional customer service throughout was particularly noteworthy. Her dedication to ensuring customer satisfaction is commendable and deserves high praise.
