Hello,
Just would like to warn the community about the unprofessional service I have received from Chazing Time. (Order #75899) I placed an order for 2 APSF Royal Oak 15500 RG with Black Dial. I received the 1st QC pics for one of the watches and it looked great so I approved it. Took another 3 weeks to receive QC pictures for the 2nd APSF Royal Oak (seems like they forgot to order the 2nd one) and the index was clearly not lined up with the markers on the dial. I compared it to the QC pics of the 1st ApSF Royal Oak I received and the flaw was only on the 2nd QC pics. I initially emailed Alice to red-light the watch and request for a new one (I included the issue and clear pictures of the flaw). She proceeds to tell me that it is the best watch already and no other buyer complains about the indexes, most complain about the dial printing.....Not sure why this matters because clearly my watch has an issue with the indexes (all are shifted a bit clockwise).
Very disappointed in the service from Chazing Time and how Alice handles the QC process. What is the point of QC if they just argue your decision to red light a watch and try to force you to accept the watch as-is (even when you show clear proof the watch is flawed compared to the other reps). Since they refuse to request for a new watch, I have requested to refund the order.
Will post updates.
See images of the 2 watches:
Just would like to warn the community about the unprofessional service I have received from Chazing Time. (Order #75899) I placed an order for 2 APSF Royal Oak 15500 RG with Black Dial. I received the 1st QC pics for one of the watches and it looked great so I approved it. Took another 3 weeks to receive QC pictures for the 2nd APSF Royal Oak (seems like they forgot to order the 2nd one) and the index was clearly not lined up with the markers on the dial. I compared it to the QC pics of the 1st ApSF Royal Oak I received and the flaw was only on the 2nd QC pics. I initially emailed Alice to red-light the watch and request for a new one (I included the issue and clear pictures of the flaw). She proceeds to tell me that it is the best watch already and no other buyer complains about the indexes, most complain about the dial printing.....Not sure why this matters because clearly my watch has an issue with the indexes (all are shifted a bit clockwise).
Very disappointed in the service from Chazing Time and how Alice handles the QC process. What is the point of QC if they just argue your decision to red light a watch and try to force you to accept the watch as-is (even when you show clear proof the watch is flawed compared to the other reps). Since they refuse to request for a new watch, I have requested to refund the order.
Will post updates.
See images of the 2 watches: