Hi Friend,
I didn't found you write this review before,I found it just now,
I am sorry for reply you late last time,but you always said I have 5 days without reply you,I just feel it will misleading my other customers,
for you,you send the payment at (15/01/15),it's Thursday,after I got your payment,I have ordered your watch at once,it comes out at Friday,and I have got it in the afternoon of Friday,but I got a call from my father,he told me a emergency which I need go to ShenZhen at the night of Friday,I know the next days are weekends,so I leave GuangZhou then,and didn't reply QC pics to you that night,people who familiar with me know I always reply emails in the night,so I can't reply you that Friday night,I usually didn't work at weekends,for I am only one person work,so I need rest sometime too,I back to GuangZhou at the afternoon of Monday,then went to the market and began to reply emails about 11:30 pm of Monday,I replied you with QC pics then,I remember it's about 1:30 am at Tuesday,if you stick to say I have 5 days without reply you after you send the payment,I will say sorry to you sincerely,
I know this is my fault that didn't reply you in time,I admit it fully,but I want to say everyone will have a emergency,just hope you can understand,I feel I am a honest dealer,so I won't disappear after I got your payment,except weekends and holidays,I will try to reply every customer's email within 24 hours,maybe I will miss some emails,maybe emails will be in my junk mail,but normally,won't have this situation,you told me other dealers will reply you in weekends,I know that's my shortcomings,I will try to improve it.
but you send me a email told me you want to cancel the order suddenly in Sunday,without any reason(watch have problem,watch out of stock or get the wrong watch),you just tell me due a personal issue,
to be honest,if the watch don't have any problem,and dealer get the correct watch like customer order,no dealer will cancel the order,
because no factory will let dealer refund,so if you order it,then told me you want to cancel the order,I don't know what to do,
if the factory can let me refund and cancel this order,I can refund to you easily,but they won't,
In fact,in this situation,dealer can reject to cancel the order certainly,for that's not my reason,customers should decide totally,then order watches,not order,then cancel,you said I should tell you I didn't work at weekends,then reply you in time to cancel this order before I get from BP,but after you send the payment,I have ordered it for you then,and in fact,I have got it back at Friday,so no matter whether I work at weekends,I have paid it for you at the Friday,
firstly,I think maybe you are a new member then,don't know these rules,but you told me you have ordered many watches in RWI before,so I think you should know these things,but no matter what,I decide to refund to you still,and in fact,I have refund to you already,
write these things,to be honest,I only don't want my other customers feel I always without reply after they send the payment,I am not that kind of person,
so hope we can have a better dealing in the future still.
Regards
Lucy
