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Bad experience 2nd purchase

RICOLA

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16/6/16
9
0
1
My Rolex Yachtmaster SS from JF arrive dead. The seconds hand will not budge after a few shakes and even though I continue to shake it.

In addition, the overall build quality is very bad with smudges all over. Is this the quality of JF?

Anyway can anyone share their warranty experience with puretime? I haven try before.