Bad experience with Trustytime

[ssalem]

16 Aug 2020 made an order
19 Aug 2020 Payment recieved and oeder confermed
21 Aug 2020 Recieved QC pics and approval was made in the same day
12 Sep Tracking number was changed

​​​​​​Called the shipping company and informed me that only the shipoing info was recieved

contacted andrew several times telling me the answer .. you will get your item.

till now i did not get the watch

 

[Raddave]

16 Aug 2020 made an order
19 Aug 2020 Payment recieved and oeder confermed
21 Aug 2020 Recieved QC pics and approval was made in the same day
12 Sep Tracking number was changed

​​​​​​Called the shipping company and informed me that only the shipoing info was recieved

contacted andrew several times telling me the answer .. you will get your item.

till now i did not get the watch

You signed up here just to bad mouth trusty ?

 

[trustytime]

16 Aug 2020 made an order
19 Aug 2020 Payment recieved and oeder confermed
21 Aug 2020 Recieved QC pics and approval was made in the same day
12 Sep Tracking number was changed ​​​​​​Called the shipping company and informed me that only the shipoing info was recieved

contacted andrew several times telling me the answer .. you will get your item.

till now i did not get the watch

Hi,

I have been in touch with you. Am working with the shipper to retrieve the package and have it re-shipped. It is the China National Day holiday week and factory and courier services are not working. Will work with them to get the watch to you once they open for business after the holidays. Thanks

 

[NFleischer]

OP; There are major problems with shipping due to COVID and probably political pressure. You are not alone, many of us have packages in limbo more than 6 weeks.

This is not TD's fault! It wastes a lot of time and energy for them without any compensation. Imagine receiving a hundred emails like this every day?

 

[SlippinJimmy]

No doubt a Reddit user who’s signed up to badmouth a TD in a bid to gain sympathy and use as a scare tactic in order to get Trusty’s attention. OP will likely disappear and return to Reddit once resolved.

 

[kavorca1]

16 Aug 2020 made an order
19 Aug 2020 Payment recieved and oeder confermed
21 Aug 2020 Recieved QC pics and approval was made in the same day
12 Sep Tracking number was changed

​​​​​​Called the shipping company and informed me that only the shipoing info was recieved

contacted andrew several times telling me the answer .. you will get your item.

till now i did not get the watch

icard:

 

[stanevo6]

ssalem please tell us something more about yourself. why did you signed up on RWI. What are your contributions to our forum. What have we learned from you besides your bullshit story about TT. Enlighten me please.

 

[Magic01]

TT is nothing but an excellent TD!


Sent from my iPhone using Tapatalk

 

[CJS57]

TT is a great asset to the forum. The OP is way out of line .......................

 

[kavorca1]

Rolexlord will not be pleased with op....fear his wrath ssalem, your ignorance will be the death of you!

 

[Seamaster3459]

Oy.

 

[zlo.org]

Hi,

I have been in touch with you. Am working with the shipper to retrieve the package and have it re-shipped. It is the China National Day holiday week and factory and courier services are not working. Will work with them to get the watch to you once they open for business after the holidays. Thanks

Hi Andrew, thank you for letting us know. I've also made an order last week (16008x) for a ZZF V2S submariner and aware of the Golden Week in China. My only complain is I'm itching to order another one while I'm still waiting for this to be arranged for delivery

As for topic starter, Trustytime is a super polite customer oriented gentleman which have a lot of positive response at Reddit and this forums too. Please be patient.

 

[trustytime]

Hi Andrew, thank you for letting us know. I've also made an order last week (16008x) for a ZZF V2S submariner and aware of the Golden Week in China. My only complain is I'm itching to order another one while I'm still waiting for this to be arranged for delivery

As for topic starter, Trustytime is a super polite customer oriented gentleman which have a lot of positive response at Reddit and this forums too. Please be patient.

Thanks for your endorsement. Only doing what I can to ensure you guys get what you paid for. =)

 

[kavorca1]

Thanks for your endorsement. Only doing what I can to ensure you guys get what you paid for. =)

Thank you Andrew for being so professional with some of these impatient new members.

 

[kavorca1]

Order with confidence from Trusty Time.

 

[josmcg]

Trusty is great to deal with


Sent from my iPhone using Tapatalk

 

[Slanglican]

Wait there’s a holiday right now? You mean I ordered while during a holiday and I’m not going to get my qc pics in 2 days like usual???
THAT’S IT!
I am sick of this BS!
i can’t believe I’ve trusted trustytime with like 7 orders now and this is the thanks I get... a freaking holiday... Jesus... what has this business come to! I’m done with this hobby!

OP: Shipping mishaps happen! Sounds like we may have been in the same batch or so!
It sucks that you’ll have to wait, but def. feel free to order another one if you can be more patient and a little more trusting. Ordering another one may help you take your mind of the first one and before you know it you’ll be wearing both watches.. one on each wrist and loving them and apologizing for what you said about Andrew!
He is going to make sure you’re taken well care of even though you shared your bad experience in ignorance!

Trust me, I acted worse over less, so don’t beat yours of up too bad... just change your perspective and know that patience is the key here and there is always some risk involved! Sometimes it’s super fast and others it’s a bit slower!

 

[RRC95]

I placed an order with TT, and the entire experience was beyond expectations...

 

[ssalem]

No doubt Andrew is great person to deal with and
i have purchased from him many watches before and i didnt meant to bad mouth him. i only put the facts.

Just to be clear to everyone who praises TT
today i recieved the watch after exactly 60 days of waiting which i think its too much.

i hope my experience be considered and help to improve the service from dealers in future.

Many thanks for Andrew and everyone who replayed in this post.

Regards