Although somewhat of a lurker, I've been sampling different TDs over the past months. I must say that Lucy ranks right up there with the best of them! Her communications are prompt and helpful. She is VERY careful to provide reps which are as pristine as one can expect and she is friendly, courteous and completely professional! I could not ask for more and have referred members of my family to her. They sing her praises as loudly as I do. So, newbies or old timers, you can't go wrong with Lucy. Five Stars.