Purchased two watches in January 2021 as a gift to myself. Both watches arrived functioning. Both watches died within one week of wear. Returned one of the watches to confirm they were honest and would repair/replace it. Watch was "attempted delivery" for weeks. Finally they received that one watch. 20 emails later, and I am still waiting to see what will happen. I am out lots of money, with one watch in China and broken, and other watch sitting here. Every amount of support has come from my having to send repeated emails, begging for help. Nothing has been pro-active. It has been a terrible waste of money. I have purchased from Trusty before and while the watches were far from perfect, it was an acceptable experience. Now, it was a complete waste of money. Beware. Just do yourself a favor and buy from someone else. I have emails all the way back to 2021 to prove my statements above.
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Absolutely negative
- Thread starter ideaphoria
- Start date
Whew thank you for the warning. Great first post btw. I’m sure you read in the new member section about not sending watches back to china and opting to use a rwi watchsmith instead. It might have been the better choice. but I’m guessing that wasn’t what your research led you to do.