A quarter of a year - and no watch arrived..

[Emma_Earl]

Actually, I like to solve my problems directly with the dealer. I have always praised Trusty/ Andrew positively, you can even read about that in the forum. But at some point, all the patience and understanding comes to an end.

What happened so far:

11.10.2022 – placed my order (transhipment via UK to EU)

12.10.2022 – received payment informations

12.10.2022 – I payed via bank wire

14.10.2022 – received mail from Andrew, bank transfer was ok

01.11.2022 – nothing since 14.10., I asked kindly for some informations

01.11.2022 – instant reply, GMF was closed, I should be patient

11.11.2022 – finally the QC pics

11.11.2022 – approved the QC pics

17.11.2022 – watch was send, received tracking number

08.12.2022 – watch arrived in UK, sender preaparing item.

18.12.2022 – asked if any updates available

18.12.2022 – Andrew replied, delay due the strikes in UK.

Since then I asked several times, but no one answered. As I said, the status at Royal Mail still says “sender preparing item”. I'm not a moron, I know china has been struggling with huge covid restrictions. And yes, Royal Mail had to deal with some strikes BEFORE christmas. These are all scenarios which the dealer cannot control. However, I have now contacted Royal Mail. The package was electronically in the system, but nothing more. Even IF the package was physically delivered to a branch and shipped, it should have arrived in Germany long ago.

So two options according to Royal Mail:

The package has not been sent.
or
The package was lost.

Even if something went wrong, Trusty/ Andrew could just be open about it. Or at least answer at all.

 

[Emma_Earl]

is anyone currently in contact with andrew?

12.01.2023 - still no answer or status updates.

 

[Winni1611]

I latly had some issues with post from UK to germany. One time it was sent back and had to be shipped again, the other time it was lost in the System and royal mail was not helpful.
Beside that Andrew should response to your Problem. Msybe he will when reading your post here,
Good luck for you.

 

[Emma_Earl]

Like I said, actually I'm pro Trusty/ Andrew (and most of my replica dudes too). My first two orders a few years ago went without any problems.

I hope there will be an explanation for this bullshit.

 

[Procurator]

Afaik, hes had some backlog due to health issues recently, dealing with that, you add xmas and rapidly approaching CNY, plus issues around China and Europe itself, youve got your story.
2 months is not that long in the first place.
Patience is key. As long as there are comms, its all good.

 

[Emma_Earl]

As long as there are comms, its all good.

thats the key. but ghosting is not that cool.

 

[trustytime]

Please PM me with your order number and I will do a check for you

 

[Emma_Earl]

Please PM me with your order number and I will do a check for you

done

 

[Emma_Earl]

so, andrew has now contacted me. it seems that the package disappeared into nothing. but he will take care of replacement after the cny holidays. I will post any updates here to put trusty/ andrew back into green light.