My seventh purchase from Ctime was a Rolex Datejust 41mm 1263334 with a blue fluted dial on a Jubilee bracelet, sourced from Clean Factory. As always, the experience was exceptionally positive.
To summarise my recent transaction with Ctime:
On 9th June: I placed my order and completed payment via Wise. The transaction was confirmed instantly.
On 10th June: Ctime contacted me to confirm that quality control checks were underway. I received ten photographs and two videos of the watch, showing it from every angle. At this point, I realised I had mistakenly ordered the watch with an Oyster bracelet instead of the Jubilee bracelet I intended. I immediately corrected this oversight and approved the quality control check, requesting that Ctime proceed with the order using the Jubilee bracelet.
On 11th June: I received notification that the watch had been dispatched, along with a tracking number.
On the 12th June: I tracked the parcel online and confirmed it was in transit. This is when I noticed Ctime had switched to HS Logistics for shipping.
On 16th June: The parcel arrived! Upon opening it, I was delighted to find the watch in perfect condition, precisely as ordered.
Overall, I am extremely pleased with the entire purchasing process, from order placement to delivery. The exceptional customer service I received was truly remarkable, particularly given a change in their contact details. Their dedication to customer satisfaction is commendable and deserves high praise. The speed and efficiency of the entire process were particularly impressive.
To summarise my recent transaction with Ctime:
On 9th June: I placed my order and completed payment via Wise. The transaction was confirmed instantly.
On 10th June: Ctime contacted me to confirm that quality control checks were underway. I received ten photographs and two videos of the watch, showing it from every angle. At this point, I realised I had mistakenly ordered the watch with an Oyster bracelet instead of the Jubilee bracelet I intended. I immediately corrected this oversight and approved the quality control check, requesting that Ctime proceed with the order using the Jubilee bracelet.
On 11th June: I received notification that the watch had been dispatched, along with a tracking number.
On the 12th June: I tracked the parcel online and confirmed it was in transit. This is when I noticed Ctime had switched to HS Logistics for shipping.
On 16th June: The parcel arrived! Upon opening it, I was delighted to find the watch in perfect condition, precisely as ordered.
Overall, I am extremely pleased with the entire purchasing process, from order placement to delivery. The exceptional customer service I received was truly remarkable, particularly given a change in their contact details. Their dedication to customer satisfaction is commendable and deserves high praise. The speed and efficiency of the entire process were particularly impressive.
