My latest purchase from Andrew (owner of Trustytime) was another great experience despite whatever the shipping companies situations due to the virus. I’ll admit that my last completed purchase worried me because the shipping agent had to re-issue shipping docs several times due to glitches but Andrew seemed to continually monitor this and was prompt while communicating to me full discloser throughout the shipping processes.
He always made first contact notifying me of any delays and always answered my email inquires within a day or less.
Also, while making my selections of my next gift to myself I sometimes turned to him asking his opinion of certain models, movements and questions that pertained to good value.
Andrew’s opinions were honest and spot on.
It seems that all dealers carry the same models and all trusted dealers are all within a few bucks of one another so my customer loyalty is based upon customer service.
I doubt that I will ever need to turn to another dealer.
He always made first contact notifying me of any delays and always answered my email inquires within a day or less.
Also, while making my selections of my next gift to myself I sometimes turned to him asking his opinion of certain models, movements and questions that pertained to good value.
Andrew’s opinions were honest and spot on.
It seems that all dealers carry the same models and all trusted dealers are all within a few bucks of one another so my customer loyalty is based upon customer service.
I doubt that I will ever need to turn to another dealer.
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