I've been out of the rep game for quite some time, but needed a couple of my favorite reps fixed (I don't know anything about opening up and didn't want to try to find someone locally), decided to use Katt and now have found a trusted repair shop!!! Communication was quick and even sent updates during, the turn time was ridiculously impressive, less than a week (I'm wearing one now!), and the service price was excellent. Looking to send a few more over since now I'm getting the bug again......Thanks again Katt!!!!