Let me share with you my "story" with SNPR these last weeks (months indeed,
)
On the 22nd of February, I ordered a strap from Joe at SNPR.
The delivery time given by him at the order was 8-12 weeks which was not a problem for me.
9 weeks after my first order, by the beginning of May, I contacted him again to order a second strap and some days after, a third one that was ready to be shipped (inventory clearance).
I also asked him the delivery time for the 2 straps to be made and Joe told me he'll work on them the following days.
After some emails during the end of May and beginning of June, I finally received around mid June the last 2 straps I ordered but still not the first one ordered the 22nd of February.
The SNPR straps received at that time were really nice and very good quality, no question about that.
The following 3 weeks, I tried to contact Joe again but never got any answers to my email about the third strap to be shipped.
I knew that Joe told on his Facebook account that he was very busy and the lead time was increasing but I was 19 weeks after the order and got no answers to my email.
So, I opened a help desk ticket here.
With the support of Trailboss (once again thank very much for the help you provide to forum members in these difficult situations), communication with Joe improved (but still not great) and the strap was finally delivered to me 6 weeks later.
So at the end, it was 25 weeks after my order...
Last "funny" detail, the strap received was not exactly how I asked because 2 weeks after the order of this strap, I asked Joe to modify something in my order and he replied "ok, no problem".
This is just a "small detail" on the complete strap but it changes completely the look of the strap.
I asked Joe how we could fix that, but guess what, no answer to my email sent 2 weeks ago...
The strap is also really nice, but not as expected and not the style of strap I wanted, so this one will probably be sold here in the future.
At this point, and even if I really like the quality and design of the straps made by Joe, I'm more than disappointed by the communication and customer care provided. I've dealt with probably 10 to 15 different strap makers and, even if they don't all reach the quality of SNPR straps, I never had such a bad communication and customer service.
At the end of the day, I still think that Joe is a honest guy and will deliver if you ordered something from him but you really need to be very patient and not expect a good communication.
I usually don't like to write negative opinion about people but as asked by the staff, I wanted to share my story with you.
Thanks
Yannic
