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Am I unlucky? Or is this just ripoff BS.

kimber45acp

Active Member
16/3/09
401
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I think your expectations of good customer service are correct. But in this hobby, an illegal one, your expectations are too high. Like many have said already, most dealers never see the watch and you want them to take ownership of every little thing that goes wrong with it. It's just not going to happen. There are a few exceptions of course, like a DOA or something of a similar nature. It's going to be hit or miss really. And like someone else already said, this is where the dealer you choose is going to make the difference. If QC is what you want, then you should use someone like Hont, who will look at the watch and then send you pics before sending it out. Then there's good dealers like D4M who will do more than any other dealer on here.

I've only been buying reps on here for a few months and I've had two DOA's so far. One from a very good dealer, D4M, who took care of the situation very quickly. And another from a trusted dealer that I still haven't received yet. Your dealer makes a big difference.

In conclusion, if you must demand the highest level of service before and after the purchase, you will have a horrible time buying reps.
 

Industril

Getting To Know The Place
12/5/09
25
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0
LegendOfSpeed said:
The A7750 movement is an automatic movement... and considering that it is an Asian, it should NEVER be handwound.... handwinding the A7750 could strip the gears..

HUH? Manually winding an auto mvmt could strip the gears??? I'm not sure where you heard that from...please clarify???

Doug, Having paid $600 on 2 watches that bummed out, I would be chapped too!! The fakies I got have simple and robust movements... it's a personal preference of mine to buy genuine automatics.

I'm thinkin'....for $600....I'd probably be a lot happier with the purchase of a genuine Tissot from an AD...or a couple of Bulova's/Accurton's.

Good luck with your watches. Hope they get fixed!
 

sconehead

I'm Pretty Popular
3/12/07
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We've all dropped into the malaise of thinking the dealers are reasonable in requesting us to fork out something for damaged goods. IMO it is refreshing for a relative newcomer to actually see things how they are. Shouldn't the dealer involved just send him out a replacement insert free of charge, this seems to be the easiest solution to me?

Re-the A7750 movement, if it's corrected, itself it's more than likely to be a gummed up hairspring, a QC issue which the said dealer would have no control over.

@ Fakey, re-biting your tongue... you really should have thought before you replied to the OP's post as you did in this case. Put yourself in his shoes, it sounded really condescending, a sort of holier than thou feel to it, which was basically saying that all of us here just put up with these bad practices by some dealers. That's not what this forums about... :|
 

ahw676

Mythical Poster
Advisor
16/11/08
7,543
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KBH said:
Relating to this, I just got a notice from my B of A credit card they are now charging a 4% fee for any transaction done with any foreign company. Needless to say, that card will not get much use.

Mine was a Bank of America VISA too, although the fee was 3% as of December. Has it gone up then? Anyway, the customer service rep assured me that this was the same across the board for all VISA cards, not just those issued through Bank of America.

Does anyone else that bought with a VISA know if they got hit with this surcharge?
 

KBH

Mythical Poster
1/11/07
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ahw676 said:
KBH said:
Relating to this, I just got a notice from my B of A credit card they are now charging a 4% fee for any transaction done with any foreign company. Needless to say, that card will not get much use.

Mine was a Bank of America VISA too, although the fee was 3% as of December. Has it gone up then? Anyway, the customer service rep assured me that this was the same across the board for all VISA cards, not just those issued through Bank of America.

Does anyone else that bought with a VISA know if they got hit with this surcharge?

Maybe you're right AHW. I was thinking it was 4 but it could have been 3%.

It just pissed me off and I threw it away and put that card in the back of my wallet. I thought it was because I had e-mailed them the previous week to complain about a couple of attempted Internet purchases being declined for no apparent reason. Now I just use my MasterCard for Internet purchases
 

fakemaster

Mythical Poster
31/5/07
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Holier than now? I don't think so. The unrealistic expectations that people have nowadays are getting out of control. And if we don't make sure they understand what to expect then we are being remiss. If you want to buy a watch from China that costs 5% of the gen then you need to accept the fact that perfection is not in the equation. At the very best it is a rareity. If you want every little thing perfect then you need to spend the 10k and buy a gen.

Regarding the 7750. We work hard as a community to provide the information for people. There's no way he didn't know about the problems. That is of course assuming he bothered to do any research. If he didn't then I'm not going to feel sympathy. It's been out there for months and months. Long before he ever joined and made his six posts. Four of which are in a complaint thread. But I said the dealer should work with him. The watch seems to be running fine now though.

My problem with him was that he threatened to do a chargeback over a pearl claiming tha watch was 'falling apart'. The pearl has nothing to do with the overall construction of the watch. That's like trying to return a car to the dealer saying it's falling apart because the radio knob came loose. I said it before and I will say it agian. That's ridiculous. If he wants to take it as condescending then so be it. But his response that I don't have a clue how the hobby should work clearly indicates he knows far more than me.

Sad part is I probably would have sent him an insert FOR FREE just to help him out. But if the pearl fell out on it he'd probably start a complaint thread about me.
 

ahw676

Mythical Poster
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16/11/08
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Okay, thanks Fakey. I think he's gotten your point and we appreciate your reminding us to be careful about the 7750 as well as your unfailing efforts to keep us educated on what we should expect. I know it's a big job. Thanks for your patience.
 

Dragonfly

Getting To Know The Place
31/1/09
90
0
6
Onlydoug,

Patience is the rule, This is not a perfect science I've bought 7 watches from dealers
on the forum, not one problem. Pick your dealer then the watch you want. stop by the forum, read the feedback threads. But be patient. I hope it all works out for you,
the MODS here are great and they can help with most situations involving dealers.
 

Pannyforme

Renowned Member
27/8/08
853
20
18
hey fakey,no offence,saying sorry instead of drowning in ignorance might actuallly help at times u know ?haha this thread is kinda funny..no offence but we kinda should help doug on fixing his problem and assuring him to calm down,and not deal with the dealer again or probably dont buy watches with chronos 7750 or pearls that might pop off..u knw?maybe buy a normal gmt II and be merry with it :D

and to doug,dude i understand ur frustration..but hey..try and resolve this issue the best way u can(u stated ur into the business field correct?hence i do know the professionalism that goes into business as well) ok?and take it as somewhat a small lesson and move on..

at the end of the day rep collecting should be fun and happy! :D

cheers guys!
 

watchbuff

I'm Pretty Popular
13/2/07
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Geez. Fakey your'e bigger than this.
Live long and prosper.

People do have unrealistic expectations and sem to forget even though they are spending a couple hundred bucks , they are still getting a Rolex fake.

If my headlight fell out of my new Bimmer after 2 weeks $hit yea I'd bitch and drive it through the dealers window after not returning calls or emails. But If i bought a replica Bimmer from "some guy" I never met. I lost the right to bitch.
Rant over - Nuf sed.

take it for what its worth, For $200.00 a citizen or Seiko or Lum Tec would be easier and you can totally gripe if the insert or pearl fell out
 

justdoug1

Getting To Know The Place
30/3/09
15
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Well, I’d like to thank everyone for all the enlightenment I’ve received.
I plan on contacting my vendor and offering to pay for return shipping if he repairs the bezel.
I wasn’t aware that it was common practice for the buyer to pay shipping both ways when the dealer had specifically stated that he would pay return shipping.

I thought it deceptive to demand money for shipping after he had me send the watch back to him for the agreed upon repair.


fakemaster said:
Holier than now? I don't think so. The unrealistic expectations that people have nowadays are getting out of control. And if we don't make sure they understand what to expect then we are being remiss. If you want to buy a watch from China that costs 5% of the gen then you need to accept the fact that perfection is not in the equation. At the very best it is a rareity. If you want every little thing perfect then you need to spend the 10k and buy a gen.
I just wanted a wearable watch.
I didn't think that was an unrealistic expectation.
The reason you feel that these unrealistic expectations are getting out of control would probably be from that fact that they are not unrealistic to most.

fakemaster said:
Regarding the 7750. We work hard as a community to provide the information for people. There's no way he didn't know about the problems. That is of course assuming he bothered to do any research. If he didn't then I'm not going to feel sympathy. It's been out there for months and months. Long before he ever joined and made his six posts. Four of which are in a complaint thread. But I said the dealer should work with him. The watch seems to be running fine now though.
There are many conflicting posts about the 7750....some state that the low beat are not good but the high beat are. Some state problems with the high beat also but not to the extent of the low beat. Some state that they have bought many 7750's without a problem ever.
I never mentioned my problem to the vendor regarding the 7750 and I have no intention of doing so, as I stated I am planning on having it serviced as it seems to work fine (as long as I keep wearing it) an hour or so of taking it off and it seems to lose time or just stop.

fakemaster said:
My problem with him was that he threatened to do a chargeback over a pearl claiming tha watch was 'falling apart'. The pearl has nothing to do with the overall construction of the watch. That's like trying to return a car to the dealer saying it's falling apart because the radio knob came loose. I said it before and I will say it agian. That's ridiculous. If he wants to take it as condescending then so be it. But his response that I don't have a clue how the hobby should work clearly indicates he knows far more than me.
I threatened to do a chargeback because I felt my vendor stonewalled me with "Just pay more and fix it yourself". I did not, and still don't think this is acceptable for a new item. And regardless of your definition of the over all construction of a watch.....parts falling off is falling apart. Ah, Er....or is it falling apart is parts falling off!.....Oh what ever you know what I mean!
fakemaster said:
That's ridiculous. If he wants to take it as condescending then so be it. But his response that I don't have a clue how the hobby should work clearly indicates he knows far more than me.
Whoa Nelly....I never stated that. I never said you had no clue about how this hobby should work. Your reaching for a reason to be angry now. I said, let me clue you in, and that was in reference to general supply and demand. I'm still amazed as how little regard most have for their own hard earned dollars. But I accept that, that's the way it is with this hobby.

fakemaster said:
Sad part is I probably would have sent him an insert FOR FREE just to help him out.
Ya know, I just got a private message from another member here and one of the things I stated in response to him was that if I buy more reps I would probably try buying from one of the 3 names that kept being mentioned......Hont, D4M, or...... LOL ......you, as you all seem to have the best reputations as far as concern for the customer. I also stated that I don't know if that would be possible at this point because with this thread I've probably vilified myself and could be considered an unsatisfiable pariah.

fakemaster said:
But if the pearl fell out on it he'd probably start a complaint thread about me.
Do not be presumptuous, this is way too much work for me.....I assure you, I'd just pick up the phone and have you shot!
 

levelmanroger

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1/10/08
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OK - so Fakey gave correct and pertinent information and didn't mean to sound condescending. Doug gave us the Readers' Digest version and didn't mean to imply that he immediately jumped to charge-backs and unreasonable demands.
If everyone would just take a step back and a deep breath, I think we'd all see that the true source of friction and frustration is the inconsistencies found in the new Star Trek movie.
Place blame where blame lies, my brothers!! :mrgreen:
 

watchbuff

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U asked for it, google will find it:

[AND WHILE I WILL ACKNOWLEDGE THAT IS LOVELY, FOR THE SAKE OF SOME OF THE NEWER MEMBERS ON THE BOARD WHO ARE NOT SO INITIATED, IF YOU COULD POST A LESS CROTCH INTENSIVE VERSION, i THINK THAT WE WOULD BE MUCH OBLIGED--THANKS :) AHW676]
 

alvinado

Watch Nerd
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27/8/08
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watchbuff said:
U asked for it, google will find it:

[AND WHILE I WILL ACKNOWLEDGE THAT IS LOVELY, FOR THE SAKE OF SOME OF THE NEWER MEMBERS ON THE BOARD WHO ARE NOT SO INITIATED, IF YOU COULD POST A LESS CROTCH INTENSIVE VERSION, i THINK THAT WE WOULD BE MUCH OBLIGED--THANKS :) AHW676]

hahaha
 

trailboss99

Head Honcho - Cat Herder
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Busted! :lol:
Where do you think you are, RWG1.1 :)

Col.
 

justdoug1

Getting To Know The Place
30/3/09
15
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A good day! :lol:

I got up to find the 7750 had not lost a beat through out the night, just like the first 5 days I had it......really weird!
I still plan on finding someplace to have it serviced as soon as the Sub comes back.

Oh, and my vendor emailed a tracking # today for the Sub :lol: [smilie=angel10.gif]
I replied that in the interest of fairness and my ignorance of what was customary, that as soon as he sent me the information for his paypal account, I will reimburse his $25 shipping fees.

To those that PM'd me regarding who the merchant was.....I will NOT reply as I told the vendor that if he were honorable about this I would act in kind.

So, at the end of the day, this did not turn out to "just be ripoff BS", but a huge difference in what after sales service is considered to be fair.

Why none of the larger dealers adjust the price to compensate for the percentage of problems that actually occur is beyond me.
I for one, would buy for a few bucks extra, from someone that I had complete confidence in, rather than risking being ripped off completely.
Maybe the percentage is so high that they would not be competitive any longer.
I don't know......it is what it is, I guess.

Thanks again for everyone's input.....I'm off to drool over pics of an SOSF.