After quite a long illness......I'm back to some form of fitness....and starting now to review all aspects of how I do business from here on in......so I'd like to present TTK's view of practices for 2007.....and some of the changes that I would like to implement and some that I am forced to.....!
I've been getting a lot of requests for items that have been inspected / serviced / modded .........so in light of that I'll be offering a bespoke service which consists of the following
1. REGULATION
I've just invested in a new electronic regulator......which I will be offering the services of.......all of the higher end watches that I offer will be provided with a readout of the watches 'regularity'......in the usual 5 positions etc etc.......and with an effort to get them as close as possible to C.O.S.C standards.......I won't be offering it on lower end product ...unless specifically asked.....which will be chargeable....as an addendum.....I'm waiting on the printer for this system ( uses a proprietary infra red printer )........so the full service won't be online until I receive the printer.....until then....photographs will have to suffice.
2. WATER RESISTANCE CHECK.
The other thing I get asked for is 'water-resistance' testing.....to that end ..I've also acquired a pressure tester.....and will be offering a documented proof of resistance.....which will come in the form of a printed card with resistance clearly defined......the watches 'O' rings will also be checked and re-greased..... PLEASE NOTE....I WILL NOT BE FITTING NEW 'ADDITIONAL' SEALS.....THEY ARE COMPLETELY UNECCESSARY....IF THE PREREQUISITE NUMBER OF SEALS IS OK FOR ROLEX....WHY WOULD ANY 'ADDITIONAL' SEALS BE REQUIRED.....STUFF'N'NONSENSE..!
3. VISUAL INTERNAL INSPECTION
Where necessary...if a movement from the factory is 'dry'.....I'll be carrying out a 'lube' service....with full inspection.....BUT ONLY ON 'PREMIER' ITEMS!
I DO NOT CARRY OUT CASE / DIAL / BEZEL MODIFICATIONS.......PLEASE DO NOT ASK.......THERE ARE PLENTY OF PEOPLE ON THE BOARD WHO CAN PROVIDE THAT SERVICE...!
All of the above involves additional labour....which has to be paid for......this will be reflected either in the price.....or as an additional priced service.....!
Whilst I was ill....I took some time to look at how I shipped items last year.......I wondered why other dealers were able to ship their items so fast.....I was using standard Registered Air Mail which averaged 10-15 days......with no tracking.......whilst other dealers were getting rave reviews for their 'quick' service......I took a look at how they shipped.....in every instance they were shipping by EMS / FEDEX / DHL etc.......I've been using EMS since I came back this year with a turnaround of 5 days......so that will be the standard shipping service from now on.....with FEDEX etc etc......offered as an alternative at the customer's behest.
There is no such thing as a free lunch......so no more 'free' shipping......I can't walk into the Post Office and ask them to ship it for free.....they want money.....so you'll need to stump up....but details will be stated in ALL posts.....!
As to the recent controversy regarding 'advertising' and little white lies.......I've always strived to provide all the necessary information.......from sizes to weight.....to providing the best photographs I can of the subject......I'll continue with that......and where there are any grey areas....I'll try to present whatever knowledge I have of the matter.......e:g......'sapphire' is sapphire......ETA is ETA.....and so forth...what I CANNOT do is open EVERY watch and inspect....ES[ECIALLY THE LOWER END ITEMS......WHERE IT SAYS 'ASIAN'....IT MEANS IT'S AN 'ASIAN' MOVEMENT.......NOT 'ASIAN' ETA........!
In future.....I WILL NOT supply anyone who does NOT have access to a watch repairer.....( I'm fed up with members who 'bleat' that the watch is losing 30 secs a day and can they send it back to be regulated .....the answer is NO......go find a 'smith or learn how to do it yourself....I'm a supplier.....not a service agent.....and if you don't have someone who can do it in your home town.......GO COLLECT STAMPS....sending a watch 18000 miles around the world and thru 3 or 4 sets of Customs is a NO BRAINER.....).......these are mechanical items......not quartz watches.......they REQUIRE constant attention.....servicing and handling with care.....if you're not prepared to take that into consideration.....GO BUY AT WAL-MART OR JOSTY AND THRUSHY......just don't pester me....!
PAYPAL....!
I have not been......and will not be taking....any more PAYPAL........where you see the services I offer......in my signature......those are the payment services I accept.......I DO NOT ACCEPT PAYPAL......SO STOP BLOODY ASKING IN YOUR E-MAILS.......IF I TOOK IT....IT WOULD SAY SO.....!
The other pay services that I offer seem to be working very well for those clients who have ordered this year.....so they will be my primary payment methods.....I am willing to and also looking at alternatives on a constant basis......I've already dismissed some of the ones that are of no use.....such as Ikobo....etc etc.....!
On a final note.......I've been getting asked for these......this was an order for a UK customer who was on holiday here in Pattaya.......my Bangkok supplier has them available in Black / White / Blue and Grey dials.......unfortunately I had no time to set up this for a studio shot......it had been on order for a long time.....and my client was leaving Bangkok and wanted to come with me to pick the watch up......so we went up to BK....I left him in a local hotel..( natch )......and fetched the item......managed to snap some quick shots of it on my supplier's wrist.....(not suited to a MASSIVE AP ).....and then gave it to my client.....so my apologies for the rather hurried photos.....I will be posting better studio shots once a new order comes in......GENUINE SWISS 7753 (?..Factory disclosure....I'm not 100% certain on this as I had no chance to explore the movement....but will check later stock..... ).......and very beautiful.......but expensive......if you have any interest ...please let me know......!
On a final note ....Thomas has provided a Support Section within my dealer area......that is the best place to contact me......I have no qualms about issues being posted openly.......and when I log on daily.....I search for new posts and check that section......if you have posted there.....I will see it and act accordingly.......if you do not SEE your post...it means I have seen it ....marked it 'invisible; and will be contacting you regarding the issue......it's much better than e-mail.....however please do not abuse it....nor me in the process.......!
I will be posting new Terms & Conditions shortly......along with some videos of the new testing equipment..........please be patient....and let's hope 2007 is a prime year....!
Thanks
TTK
I've been getting a lot of requests for items that have been inspected / serviced / modded .........so in light of that I'll be offering a bespoke service which consists of the following
1. REGULATION
I've just invested in a new electronic regulator......which I will be offering the services of.......all of the higher end watches that I offer will be provided with a readout of the watches 'regularity'......in the usual 5 positions etc etc.......and with an effort to get them as close as possible to C.O.S.C standards.......I won't be offering it on lower end product ...unless specifically asked.....which will be chargeable....as an addendum.....I'm waiting on the printer for this system ( uses a proprietary infra red printer )........so the full service won't be online until I receive the printer.....until then....photographs will have to suffice.
2. WATER RESISTANCE CHECK.
The other thing I get asked for is 'water-resistance' testing.....to that end ..I've also acquired a pressure tester.....and will be offering a documented proof of resistance.....which will come in the form of a printed card with resistance clearly defined......the watches 'O' rings will also be checked and re-greased..... PLEASE NOTE....I WILL NOT BE FITTING NEW 'ADDITIONAL' SEALS.....THEY ARE COMPLETELY UNECCESSARY....IF THE PREREQUISITE NUMBER OF SEALS IS OK FOR ROLEX....WHY WOULD ANY 'ADDITIONAL' SEALS BE REQUIRED.....STUFF'N'NONSENSE..!
3. VISUAL INTERNAL INSPECTION
Where necessary...if a movement from the factory is 'dry'.....I'll be carrying out a 'lube' service....with full inspection.....BUT ONLY ON 'PREMIER' ITEMS!
I DO NOT CARRY OUT CASE / DIAL / BEZEL MODIFICATIONS.......PLEASE DO NOT ASK.......THERE ARE PLENTY OF PEOPLE ON THE BOARD WHO CAN PROVIDE THAT SERVICE...!
All of the above involves additional labour....which has to be paid for......this will be reflected either in the price.....or as an additional priced service.....!
Whilst I was ill....I took some time to look at how I shipped items last year.......I wondered why other dealers were able to ship their items so fast.....I was using standard Registered Air Mail which averaged 10-15 days......with no tracking.......whilst other dealers were getting rave reviews for their 'quick' service......I took a look at how they shipped.....in every instance they were shipping by EMS / FEDEX / DHL etc.......I've been using EMS since I came back this year with a turnaround of 5 days......so that will be the standard shipping service from now on.....with FEDEX etc etc......offered as an alternative at the customer's behest.
There is no such thing as a free lunch......so no more 'free' shipping......I can't walk into the Post Office and ask them to ship it for free.....they want money.....so you'll need to stump up....but details will be stated in ALL posts.....!
As to the recent controversy regarding 'advertising' and little white lies.......I've always strived to provide all the necessary information.......from sizes to weight.....to providing the best photographs I can of the subject......I'll continue with that......and where there are any grey areas....I'll try to present whatever knowledge I have of the matter.......e:g......'sapphire' is sapphire......ETA is ETA.....and so forth...what I CANNOT do is open EVERY watch and inspect....ES[ECIALLY THE LOWER END ITEMS......WHERE IT SAYS 'ASIAN'....IT MEANS IT'S AN 'ASIAN' MOVEMENT.......NOT 'ASIAN' ETA........!
In future.....I WILL NOT supply anyone who does NOT have access to a watch repairer.....( I'm fed up with members who 'bleat' that the watch is losing 30 secs a day and can they send it back to be regulated .....the answer is NO......go find a 'smith or learn how to do it yourself....I'm a supplier.....not a service agent.....and if you don't have someone who can do it in your home town.......GO COLLECT STAMPS....sending a watch 18000 miles around the world and thru 3 or 4 sets of Customs is a NO BRAINER.....).......these are mechanical items......not quartz watches.......they REQUIRE constant attention.....servicing and handling with care.....if you're not prepared to take that into consideration.....GO BUY AT WAL-MART OR JOSTY AND THRUSHY......just don't pester me....!
PAYPAL....!
I have not been......and will not be taking....any more PAYPAL........where you see the services I offer......in my signature......those are the payment services I accept.......I DO NOT ACCEPT PAYPAL......SO STOP BLOODY ASKING IN YOUR E-MAILS.......IF I TOOK IT....IT WOULD SAY SO.....!
The other pay services that I offer seem to be working very well for those clients who have ordered this year.....so they will be my primary payment methods.....I am willing to and also looking at alternatives on a constant basis......I've already dismissed some of the ones that are of no use.....such as Ikobo....etc etc.....!
On a final note.......I've been getting asked for these......this was an order for a UK customer who was on holiday here in Pattaya.......my Bangkok supplier has them available in Black / White / Blue and Grey dials.......unfortunately I had no time to set up this for a studio shot......it had been on order for a long time.....and my client was leaving Bangkok and wanted to come with me to pick the watch up......so we went up to BK....I left him in a local hotel..( natch )......and fetched the item......managed to snap some quick shots of it on my supplier's wrist.....(not suited to a MASSIVE AP ).....and then gave it to my client.....so my apologies for the rather hurried photos.....I will be posting better studio shots once a new order comes in......GENUINE SWISS 7753 (?..Factory disclosure....I'm not 100% certain on this as I had no chance to explore the movement....but will check later stock..... ).......and very beautiful.......but expensive......if you have any interest ...please let me know......!
On a final note ....Thomas has provided a Support Section within my dealer area......that is the best place to contact me......I have no qualms about issues being posted openly.......and when I log on daily.....I search for new posts and check that section......if you have posted there.....I will see it and act accordingly.......if you do not SEE your post...it means I have seen it ....marked it 'invisible; and will be contacting you regarding the issue......it's much better than e-mail.....however please do not abuse it....nor me in the process.......!
I will be posting new Terms & Conditions shortly......along with some videos of the new testing equipment..........please be patient....and let's hope 2007 is a prime year....!
Thanks
TTK
