Gotta say dealing with reps that have issues has been easier than my latest gen warranty issue. Purchased a longines master moonphase from AD on 1/8. Wore it on 1/9, had it on the winder for 2 days, wore it all day 1/12, wore it again 1/13 and it died at 9:49am.
Brought it back to the AD on 1/16. They were very apologetic and said they will take care of everything and it was under warranty and there will be no problems. I asked him about how long it would take before I got the watch back and he replied it would take a couple of weeks. When I called a couple of weeks later to inquire about the status they said they would call longines and they would call me right back. Called me two hours later and told me they were very sorry but it will be another two weeks or so.
Call again today, they called longines and called me back and told me not sure what's going on but they can't figure out what's wrong with the movement and it might take up to another six weeks.
WTF! If it's under warranty and they can't figure out what's wrong shouldn't they just swap in a new movement? It's not like its a hand decorated in house movement. It's an ETA 7753.
I'm going to try calling longines directly on Monday. Hopefully that'll expedite the process. Anyone else have a similar experience? Is this typical for gen warranty service?
Brought it back to the AD on 1/16. They were very apologetic and said they will take care of everything and it was under warranty and there will be no problems. I asked him about how long it would take before I got the watch back and he replied it would take a couple of weeks. When I called a couple of weeks later to inquire about the status they said they would call longines and they would call me right back. Called me two hours later and told me they were very sorry but it will be another two weeks or so.
Call again today, they called longines and called me back and told me not sure what's going on but they can't figure out what's wrong with the movement and it might take up to another six weeks.
WTF! If it's under warranty and they can't figure out what's wrong shouldn't they just swap in a new movement? It's not like its a hand decorated in house movement. It's an ETA 7753.
I'm going to try calling longines directly on Monday. Hopefully that'll expedite the process. Anyone else have a similar experience? Is this typical for gen warranty service?