A lot of bad vibes towards Toro recently, which is a shame because he has been great to me, I'm not saying his behaviour towards certain members is acceptable, it isn't, I just wanted to share my positive experience.
When I bought my first rep from him (Steelfish) it stopped working after a short while and he agreed to repair it, it was back on my wrist within about 6 weeks.
The second watch I bought from him which is a Cartier Santos, I recently discovered had lost a screw from the bezel. I sent Toro a quick email on the off chance that he might be able to get me another one, he very quickly responded saying he'd send me two.
That, to me is great customer service. Hopefully soon, if Toro can commit to providing consistently good service like he has shown me, he will be a TD again.
When I bought my first rep from him (Steelfish) it stopped working after a short while and he agreed to repair it, it was back on my wrist within about 6 weeks.
The second watch I bought from him which is a Cartier Santos, I recently discovered had lost a screw from the bezel. I sent Toro a quick email on the off chance that he might be able to get me another one, he very quickly responded saying he'd send me two.
That, to me is great customer service. Hopefully soon, if Toro can commit to providing consistently good service like he has shown me, he will be a TD again.
