I just received my V3 Chronopassion from a TD here, and immediately there are faults with the watch.
1) 'Scratch' on the sand-blasted surface which reveals the polished surface. It's a small part, but it's blatantly obvious.
2) Chronograph can start and stop (2 o'clock pusher is working fine). HOWEVER, it can't be reseted (4 o'clock pusher not working). What's worse is that when I stop the chronograph (press the 2 o'clock pusher) and then when I press the 4 o'clock pusher to reset it, it 'starts' the chronograph again. Oh, and when the chronograph is stopped, so will the watch itself.
3) Deployant clasp TOO tight, which makes it almost impossible to pull it out (and close as well).
Right now, it's either sending the watch back to them (which would incur transport charges twice) AND the very long wait. Or, I could fix it locally. Will it be reasonable to send the bill to them since the watch was already faulty the moment I got my hands on it (this watch is about a day old, will the warranty of most TDs cover such defects?)
This is the first time I have experienced such faults from a TD (never happened with my past dealer, but he's been too busy of late so I've decided to give another a chance). I don't want to seem unreasonable and have the rest of my orders being given second treatment (have about 4 watches remaining).
Please do advise, thanks.
I will try to upload photos of the watch to give you guys a better idea, but until I can sort out the reason why I can't upload it to the net, you guys would have to use your imagination to picture the condition of the watch :thinking:
*Edit: Forgot to mention, the TD offered to send another deployant clasp to me. Whether or not I'll get billed for it is a different story. It may seem elementary to most, but I can't imagine paying more to fix such faults which should have been ironed out in the QC process (looked fine from the pictures)
1) 'Scratch' on the sand-blasted surface which reveals the polished surface. It's a small part, but it's blatantly obvious.
2) Chronograph can start and stop (2 o'clock pusher is working fine). HOWEVER, it can't be reseted (4 o'clock pusher not working). What's worse is that when I stop the chronograph (press the 2 o'clock pusher) and then when I press the 4 o'clock pusher to reset it, it 'starts' the chronograph again. Oh, and when the chronograph is stopped, so will the watch itself.
3) Deployant clasp TOO tight, which makes it almost impossible to pull it out (and close as well).
Right now, it's either sending the watch back to them (which would incur transport charges twice) AND the very long wait. Or, I could fix it locally. Will it be reasonable to send the bill to them since the watch was already faulty the moment I got my hands on it (this watch is about a day old, will the warranty of most TDs cover such defects?)
This is the first time I have experienced such faults from a TD (never happened with my past dealer, but he's been too busy of late so I've decided to give another a chance). I don't want to seem unreasonable and have the rest of my orders being given second treatment (have about 4 watches remaining).
Please do advise, thanks.
I will try to upload photos of the watch to give you guys a better idea, but until I can sort out the reason why I can't upload it to the net, you guys would have to use your imagination to picture the condition of the watch :thinking:
*Edit: Forgot to mention, the TD offered to send another deployant clasp to me. Whether or not I'll get billed for it is a different story. It may seem elementary to most, but I can't imagine paying more to fix such faults which should have been ironed out in the QC process (looked fine from the pictures)
