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Approaching 4 weeks, now communication is rare, will I get my order?

trademarked

Active Member
1/6/11
434
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0
It's been nearly 4 weeks since I placed my order for over $800. It's been 12 days since there has been any update on the EMS tracking site with the last status in Guangzhou. At first everyone replied quickly, now getting a reply is like pulling teeth. What to do? The reviews for these guys are good, but I am not having a good experience, and now I am worried I may be going to have trouble.
 

bigdeal

I'm Pretty Popular
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21/8/10
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Don't worry, you will get your order. EMS shipping is fickle like that, sometimes it takes days, other times it takes weeks.

Shouldn't be too much longer...
 

trademarked

Active Member
1/6/11
434
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Don't worry, you will get your order. EMS shipping is fickle like that, sometimes it takes days, other times it takes weeks.

Shouldn't be too much longer...

Hrmm, ok, i'll try to keep being patient. I'm just worried that the status hasn't updated on their site in almost two weeks. Is that normal? I have 3 watches coming and I am very excited to get them!
 

Bonesey

Mythical Poster
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15/1/11
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It'll probably arrive at your door before EMS is updated to even having departed from GZ :p
 

beave

Getting To Know The Place
24/11/10
70
1
8
I ship stuff at my work all the time and EMS is very hit or miss. As mentioned before, sometimes takes days and ive seen numerous times taking up to 6 weeks.
 

trademarked

Active Member
1/6/11
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Wow, I didnt know EMS is that unreliable. I guess I should have paid for the cheapo shipping.
 

68Olds

Active Member
9/7/10
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Have you tried putting the EMS tracking number into the USPS tracking site?
 

bigdeal

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The cheapo shipping is WORSE !!

Yeah, given the choices we have, EMS all the way. I recently had a cheapo shipped piece take 2 months to get here...with no tracking at all!

I wouldn't call EMS unreliable, more like unpredictable, but you will get your items...eventually.

I'm not a patient person by nature, so it's hard for me too, especially if it's something I'm really excited to get.
 

pynchon

Do not accept unsolicited offers
10/6/11
8
2
0
I'm in the same boat as you (although admittedly not as long) - also in the Carolinas, my ems had info on the 15th and 16th and then nada - USPS has same exact info.
I think right before it's delivered info will show up on USPS, unless DHL delivers it.
 

trademarked

Active Member
1/6/11
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I tried punching it in USPS but it just shows its in China. I'll post when I get the package. It's 3 watches so obviously I am very anxious.
 

joshtammi

Active Member
3/8/10
299
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0
EMS is retarded.

I ordered two watches from the us. One on the 31 may, one on the 20 june.

I got the latter on monday. The first one still hasnt come out of customs, even though it is a gen.

EMS shipping times are all over the shop. But I definately hope you get them, an 800 loss would be a hobby breaker for me:(
 

trademarked

Active Member
1/6/11
434
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Just like everyone said, the watches came :) I'll take pictures soon. I've bought 8 watches in the last 60 days and filled my winder.
 

HPoirot

Active Member
31/3/11
484
48
28
I have a feeling that dealers are slower in responding to your emails because there was nothing they could do.

Package was sent, QC was sent, and so as far as they're concerned, their job is done.

If they responded to everyone who emailed them about lack of EMS updates, rate of response to actual queries will be affected.

So, while i understand the anxiousness that comes with waiting for a $800 package, on our side we should acknowledge that once shipped, package is our of their control.
 

howudoinralph

Getting To Know The Place
19/3/11
59
0
0
Puretime Reply

It's been nearly 4 weeks since I placed my order for over $800. It's been 12 days since there has been any update on the EMS tracking site with the last status in Guangzhou. At first everyone replied quickly, now getting a reply is like pulling teeth. What to do? The reviews for these guys are good, but I am not having a good experience, and now I am worried I may be going to have trouble.


Hey Brother!

You can also Contact Angus from Puretime by way of Youtube.
Go and search there, type in puretime and look for Angus page. Send him
a private message and he will reply within one day. He always replies.
I think he is a big boss over there cause he handles all the Public relations and videos of all the Puretime watches. Good Luck brother!
 

JamDot

I'm Pretty Popular
22/6/11
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36
I have received packages in 5 days and some in 5 weeks.
You will get it!
 

trademarked

Active Member
1/6/11
434
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i think someone should close this thread, this issue was solved weeks ago and I received an excellent product. I think the thread may unfairly impact the seller.