QC problems

[accst]

Dear fellow members,
Thanks for a great forum, an endless pool of wisdom from which I have gained lots of insights.
Recently I bought IWC Portuguese 7 days from one of our trusted dealers.
The transaction was smooth and I received pictures of the watch for approval prior to shipment. I took a close look at the pictures, approved and one week later I received the watch.
Only problem is that I received a different watch than showed on the pictures. Unfortunately the watch I received has a noticeable flaw in that the ‘1’s in 11 are not parallel!

When pointing this out to the dealer I was offered an exchange… this means that I will pay for sending the watch back (not cheap at all in my country) and run a risk of customs later on.
Is this an acceptable deal? Please advice.
All the best
accst

 

[14060 or 16610?]

If you opt for an exchange, keep in mind that the one you get back may be worse than that one. Quite a gamble if you ask me. You might be better off keeping it.

 

[herusix]

Is it possible that the Numeral has got dislodged during transit.
I have had Numbers come completely off the dial after dropping a watch (Was only a Russian Poljot beater though).
Can anyone offer any advice on how easy a fix this would be for "ACCST".

 

[accst]

Thank you very much!

The dealer tod me that the pictures send for approval was of the model not the particular piece to be shipped. :headdesk:

The numerials can have become lose during transit, any advice for a fix would be great.

Is this kind of problems to be expected or has I just been very unlucky? whats your experience?

Again thanks a bunch

 

[MMs]

I'd say send it back.
and demand that the watch you were shown is the one that gets shipped to you.
dealers should never show you one watch, then send you a different one.
we call that bait and switch, and it's not supposed to be allowed by dealers here.

 

[leroiv]

You are lucky

Unless you paid in the range of $300-$400 for it, my advice would be to keep it.
If it's one of these "great bargain - only $129 - only two in stock", then you might receive a replacement which is not even working
Look for a watchmaker, either in the forum or around you and see how much the fix would be.

 

[levelmanroger]

It's a quick easy and cheap fix for any decent watchsmith. See my sig line below on how to find one.

 

[hk45ca]

this is why i deal with ruby. she always sends me pictures of the actual watch being shipped to me. there are no surprises when i open the box unless it was something that wasn't visible to me or her with the plastic on the watch/bracelet.

 

[Time4Direct]

Bit pointless sending you a stock picture. Why bother? If they are going to send you pictures for approval then surely the only ones you want to see are of your actual watch

 

[hk45ca]

Bit pointless sending you a stock picture. Why bother? If they are going to send you pictures for approval then surely the only ones you want to see are of your actual watch

exactly.

 

[trailboss99]

Please contact me via PM and tell me what dealer it was.


Col.

 

[trailboss99]

OP has contacted us and we are looking into this.


Col.