A week without question… beyond this a polite question for status is reasonable but expect a couple days between replies as they are small teams answering a LOT of emails.
Expect 21 - 30 days of shipping time right now as supply chain woes are impacting customs. Some day we will return to 8-10 day windows
Well, when and what did you order? Did you verify stock before ordering? If it's available then a week is reasonable, if stock is limited or the maker is affected by the raids then it could be significantly longer.